Float Customer Service Representative - OBGYN Offices - LPG Workforce Pool
About The Position
Ready to Become an OBGYN Customer Service Subject Matter Expert? Join our Float Pool Customer Service Representative (CSR) team and grow your career in Womens Health while supporting multiple OBGYN practices across Cape Coral, Fort Myers, and surrounding areas. This is the perfect role for someone who thrives in a dynamic environment and is passionate about supporting patients during some of the most important moments in their lives. The Float Customer Service Representative position is responsible for providing an excellent customer experience. Responsibilities include utilizing a practice management system to facilitate scheduling, registration, accurate billing, collections and the maintenance of medical records. This position can be assigned Sat and Sun shifts and reports to the Manager/Supervisor. This position is required to float to all LPG and Hospital Outpatient Department locations across four counties.
Requirements
- High School Diploma or GED required
- External Candidates: 2 years of customer service experience required
- Internal candidates: 1 year of equivalent scheduling or registration experience
- Excellent customer service and computer skills required
- Ability to solve problems anddemonstrate critical thinking skills
- Works weekend and holidays
Nice To Haves
- Associate degree preferred
- 3 years medical office front desk experience preferred
- Epic EMR experience preferred
- CSR role preferred
Responsibilities
- Travel to various OBGYN clinics across the region
- Deliver compassionate, high-quality patient service
- Support scheduling, registration, and front-end operations
- Strengthen your knowledge in womens health and become a trusted resource
- Utilizing a practice management system to facilitate scheduling, registration, accurate billing, collections and the maintenance of medical records
Benefits
- Medical, dental, and vision insurance
- Retirement plan with employer match
- Generous PTO and paid holidays
- Tuition reimbursement & career growth pathways
- Employee wellness programs
- Inclusive, supportive team culture
- Opportunity to grow into SME, lead, or supervisory roles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
