Flight Services Program Manager

University of Missouri • Columbia, MO

98d • $82,992 - $122,428

About The Position

MU Health Care is looking for a collaborative, mission-driven leader with a passion for excellence in air medical transport and pre-hospital care. The ideal candidate is a confident communicator, a natural mentor, and a proactive problem-solver who thrives in dynamic, high-stakes environments. We're seeking someone who can inspire teams, build strong partnerships across departments and the region, and drive a culture of safety, innovation, and continuous improvement. If you're motivated by meaningful work, committed to patient- and family-centered care, and ready to make a statewide impact, this is your opportunity to lead with purpose. At MU Health Care, we don't just meet standards—we set them. Join us and help shape the future of critical care transport.

Requirements

• Bachelor of Science in Nursing degree (for hires as of 9/2025).
• Missouri Board of Nursing RN or Nurse Licensure Compact multi-state RN.
• Two (2) years of RN experience.
• Certified Flight Registered Nurse (CFRN) by the Board of Certification for Emergency Nursing (BCEN).

Nice To Haves

• Master's degree in nursing or a related field.
• Additional license/certification requirements as determined by the hiring department.

Responsibilities

• Assists in developing and monitoring compliance with Helicopter vendor policies, applicable accreditation standards, and FAA regulations.
• Collaborates with the Medical Director in managing the departmental focus on patient- and family-centered care, including a quality assurance and quality improvement program.
• Partners with the Prehospital Services Education Coordinator in determining educational priorities and coordinating the total quality management program.
• Collaborates with hospital and campus facilities, safety, and emergency management teams on projects and conditions that may affect the safe operation of any MU Health Care helipad.
• Collaborates regionally and maintains awareness of regional and state projects and initiatives designed to provide pre-hospital care.
• Achieves the highest standards possible for air transport critical care.
• Confers with physicians and other department managers to resolve operational problems and promote communication and good guest relations with patients and the public.
• Meets with medical faculty to plan for and support clinical rotations.
• Instructs and advises staff on changes in policies, procedures, or working standards.
• Participates in developing and implementing departmental policies and procedures that align with University and Hospital policies and procedures.
• Represents and participates in appropriate Hospital committee activities.
• Assists with monitoring departmental operations and objectives to ensure the most effective services are provided.
• Assists with monitoring expenses and managing personnel costs.
• Assists in developing, delegating, and monitoring departmental goals, objectives, and programs to ensure timely completion.
• Collaborates with other departments to ensure the delivery of quality services.
• Supervises assigned registered nurses by providing clinical guidance, mentoring, and oversight to ensure evidence-based, patient-centered care.
• Oversees administrative functions including performance evaluations, staff development, and compliance with organizational policies and regulatory standards.
• Manages the development, coordination, and maintenance of daily staffing schedules to ensure the appropriate level of coverage and continuity of care.
• Monitors and oversees time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely approval for payroll purposes.
• May complete unit/department-specific duties and expectations as outlined in department documents.

Benefits

• Health, vision and dental insurance coverage starting day one.
• Generous paid leave and paid time off, including nine holidays.
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years.
• Tuition assistance for employees (75%) and immediate family members (50%).
• Discounts on cell phone plans, rental cars, gyms, hotels and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree