Flight Operations and Experience Coordinator

Southern Airways Corporation • Hawthorne, CA

2d

About The Position

We are seeking a highly organized and customer-focused Flight Experience Coordinator to join our private aviation team. In this role, you will ensure seamless travel experiences for our clients by managing key logistics, coordinating services, and maintaining clear communication with both clients and operators.

Requirements

• Strong organizational skills and attention to detail.
• 1+ year experience in private aviation, travel coordination, or concierge services required.
• Ability to communicate professionally and efficiently with clients, operators, and internal teams.
• Ability to work effectively in a fast-paced, high-pressure environment.
• A commitment to exceptional customer service and problem-solving.
• Valid driver’s license and reliable transportation.
• Is at least 18 years of age and has authorization to work in the United States.
• Computer, office equipment, phone skills.
• Ability to read, write and speak English effectively.
• Ability to work within a 24/7 operation including holidays and weekends. Weekends will be required.
• Ability to pass 10-year background check and pre-employment drug screen as required by company and/or airline regulations.
• Authorized to work in the U.S. per the Immigration Act of 1986.
• Must have sufficient vision and ability to safely perform the essential functions of the position in a normal office environment.
• Must be able to communicate through verbal, written and electronic means.
• Must be able to access filing cabinets, drawers, and shelves of varying height.
• Must be able to move up to 25 pounds on an infrequent basis.

Nice To Haves

• Proficiency in flight tracking tools and CRM systems is a plus.

Responsibilities

• Flight Monitoring & Operator Coordination – Track flights, liaise with operators, and proactively address any issues to ensure smooth operations.
• Client Communication – Serve as the primary point of contact for clients regarding flight adjustments, passenger manifest changes, and travel details.
• Passenger Information Accuracy – Ensure all client details (names, weights, birthdates, luggage, etc.) are correct and relayed to operators.
• Itinerary Management – Prepare and send detailed flight itineraries to clients.
• Operational Support – Assist the On-Demand Charter and Sales Teams with trip coordination and, if necessary, source aircraft.
• In-Flight Catering & Ground Transportation – Arrange and confirm catering orders and ground transportation to meet client preferences.
• Customer Experience Excellence – Provide a high-touch, personalized service to meet the needs and expectations of our high-profile clientele.

Benefits

• Competitive Salary: Attractive compensation package based on experience.
• Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.
• Retirement Plans: Employees can enroll in our company’s 401(k) plan.
• Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.
• Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:
• Flight tickets at significant discount, employee and family members can fly our planes (standby space available)
• Discounts on hotels and resorts
• Car rentals at reduced rates
• Discounted cruises

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees