Flight Operations Crew Manager - ATL

About the position

The Flight Operations Crew Manager provides local base and concourse leadership to Endeavor Air Pilots while supporting the daily efficient operation of the crew base. The Flight Operations Crew Manager will influence and maintain a positive employee culture at the base consistent with the culture at Endeavor Air.

Responsibilities

• Put safety first, always.
• Identify, intervene, and report safety concerns to support employees and Endeavor's safety culture.
• Ensure Pilots' qualifications with regard to regulatory requirements.
• Maintain knowledge of Company Policy, Company Ground Ops Manual (GOM), Endeavor Air Flight Ops Manual (FOM), Flight Ops Procedures Manual (FOPM), Company Flight Manual (CFM), FAA Regulations, and Collective Bargaining Agreements.
• Strategize and track team operational performance metrics with regard to dependability, work performance, attendance, delays, and customer service scores.
• Assist Base Manager with reporting and resolving operational situations and events.
• Support Pilots and provide administrative resources to assist with day-to-day requests, such as payroll, EDV Intranet, EFBs, jury duty, leaves, etc.
• Facilitate drug/alcohol testing in collaboration with administrative staff and Base Managers.
• Engage in employee recognition and Endeavor rewards programs.
• Assist Base Manager with coordinating employee events.
• Build relationships and interact with Pilots by being present on the concourse and in the crew room.
• Supervise and assess Pilots by providing feedback, support, coaching, and/or course correction.
• Assist Base Manager with conflict management, documenting, performance management, and coaching.
• Conduct investigations and interviews, provide Base Manager with findings, and provide input during discussions concerning outcomes.
• Provide guidance and support for probationary Pilots and follow established probationary program requirements.
• Foster consistent Pilot communication and follow up.
• Relay company and departmental information to Pilots.
• Establish and maintain effective communication and interaction with union representatives.
• Provide support and be back up as necessary for Administrative Assistant.
• Additional duties as assigned.

Requirements

• Bachelor's degree or a combination of education and related experience.
• 2 years of experience providing work direction in a leadership/supervisory role, including motivating, mentoring, and building positive relationships with employees.
• 3 years of experience in airline operations, in-flight, flight operations or similar field preferred.
• Reliable and self-motivated.
• Analytical, interpretive, and organizational skills.
• Ability to meet deadlines efficiently and effectively.
• Strong written and verbal communication skills.
• Positive interpersonal skills, and ability to work with all levels of the organization.
• Must possess a valid driver's license and be insurable under company insurance coverage, position requires use of company vehicle(s).
• PC proficient in Microsoft Office software, specifically Word, Excel, Outlook.
• Knowledge of Federal Aviation Regulations and Employee Contract Administration preferred.
• Ability to work a flexible schedule including nights, weekends, and holidays, as required.

Benefits

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members.
• Comprehensive Medical, Dental, and Vision Plans.
• 401(k) with Company Match starting on Day 1.
• Operational Performance Rewards (OPR) Program.
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options.