Flight Dispatcher

CAE • Mesa, AZ

2d

About The Position

Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference. Join us to grow your career and contribute to CAE’s global mission of enhancing safety and readiness. Job Description: Responsible for the safe, efficient, and effective dispatching of the flight schedule using training resources such as instructors, aircraft, classrooms, and simulators. Maximize assets and mitigate cancellations while adhering to company and regulatory requirements. Coordinate with Training, Maintenance, and Customer Service teams to ensure efficient schedule execution and a collaborative environment. Partner with Maintenance to ensure inspections and repairs are completed appropriately. Provide excellent customer service to internal and external stakeholders. Maintain compliance with all company policies and applicable regulations. Perform dispatching activities that support operational continuity while mitigating cancellations. Maintain regular collaboration with Training, Maintenance, and Customer Service teams to ensure effective schedule dispatching.

Requirements

• 2‑year technical degree, associate degree, or college degree in a job‑related field.
• 1 to 2 years of relevant experience.
• Knowledge of planning and scheduling methodologies and systems.
• Strong communication and interpersonal skills.
• Well‑developed analytical and conceptual skills with strong situational awareness.
• Ability to uphold policies and provide appropriate pushback when needed.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Previous experience in a customer service‑focused environment.
• Strong team orientation with the ability to work collaboratively across departments.
• Willingness to learn.
• Fluency in English.

Nice To Haves

• Knowledge of commercial aviation and flight training concepts and principles.
• Experience with point‑of‑sale (POS) systems and completing transactions.
• Experience in aviation planning, scheduling, or related operational environments.

Responsibilities

• Responsible for the safe, efficient, and effective dispatching of the flight schedule using training resources such as instructors, aircraft, classrooms, and simulators.
• Maximize assets and mitigate cancellations while adhering to company and regulatory requirements.
• Coordinate with Training, Maintenance, and Customer Service teams to ensure efficient schedule execution and a collaborative environment.
• Partner with Maintenance to ensure inspections and repairs are completed appropriately.
• Provide excellent customer service to internal and external stakeholders.
• Maintain compliance with all company policies and applicable regulations.
• Perform dispatching activities that support operational continuity while mitigating cancellations.
• Maintain regular collaboration with Training, Maintenance, and Customer Service teams to ensure effective schedule dispatching.

Benefits

• Comprehensive medical, dental, vision, and EAP plans
• 401(k) and employee stock purchase programs with CAE match
• Generous paid time off, including parental leave and vacation
• Company‑paid life insurance, AD&D, short‑term disability, and caregiver support
• Voluntary legal coverage, long‑term care, dependent life insurance, pet insurance, and FSA programs
• Additional programs supporting healthy work‑life balance and personal and professional well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees