Flight Dispatcher

Embry-Riddle Aeronautical University

About The Position

With vibrant campuses in Daytona Beach, FL, and Prescott, AZ—along with a Worldwide network spanning roughly 120 global locations—Embry-Riddle proudly stands as the world’s largest aviation and aerospace university. Now celebrating our 100th year, we continue to lead innovation in STEM education, serving more than 30,000 students worldwide. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space prepare the next generation of leaders shaping the future of flight and beyond. The Flight Department at our Daytona Beach Campus is currently accepting applications for a Flight Dispatcher/Customer Service Representative. This position is responsible for several support functions associated with flight course activities, including dispatching, data collection, flight following, customer service, and controlling the flow of fleet aircraft for maintenance both scheduled and unscheduled, as well as line service and ramp security. (Work shift to be determined.)

Requirements

High School (or GED) level ability in grammar, spelling, basic composition, and math.
TSA security clearance required.
Valid Drivers License required.

Nice To Haves

Two years customer service background preferred.
Two Years Flight Operations experience preferred.
Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems, Excel, PowerPoint, Word, Outlook/Email.

Responsibilities

Operate the interface between flight dispatching and the control of aircraft maintenance to maximize aircraft availability.
Collect and accurately record data from flight activities and oral room assignments to ensure proper billing and to facilitate scheduling of fleet maintenance daily.
Provide a high level of customer satisfaction and maintain a department image appropriate to ERAU as the leader in Aviation Education.
Assist in ensuring the inspection programs are complied with and repairs are properly documented before aircraft are dispatched.
Assist in flight following of all ERAU aircraft while engaged in flight to ensure all aircraft can be accounted for at any given time and to help coordinate the logistics for aircraft problems away from home base.
Provide training and coordinate the activities of the Student Employee labor force supporting flight operations and customer service requirements.
Perform scheduling operations after normal scheduling hours.
Maintain hardware on ramp to ensure aircraft security.
Conduct ramp inspections to remove foreign object debris.
Drive company van and golf cart transport
Other duties as assigned

Benefits

Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding!
Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.

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