Flight Desk Associate [Offshore]

Fora • New York, NY

6d • $7 - $8 • Remote

About The Position

We are looking for a Flight Desk Associate to join our growing Flight Desk Team. In this role, you will play a key part in supporting our travel advisors by managing day-to-day flight booking operations and handling complex air travel requests.
You will work closely with advisors to ensure travelers receive timely, accurate, and seamless flight support.

Requirements

• 3+ years of experience in a similar flight support or air desk role
• Strong expertise in Sabre cryptic mode (manual and automated workflows)
• Excellent attention to detail and organizational skills
• Ability to work independently while collaborating effectively with a team
• Strong multitasking skills and the ability to perform under pressure
• Comfort working in ambiguous situations and managing priorities
• Must be able to work during U.S. time zones
• Availability on holidays and weekends
• Independent full-time remote contractor role
• Contractors must provide their own equipment (laptop and wifi) and reliable backup

Nice To Haves

• Business aircraft knowledge
• Experience with Phase IV exchanges
• Familiarity with NDC bookings
• Proficiency in Google Suite and MS Office
• Knowledge of the Front platform is a plus

Responsibilities

• Provide flight options tailored to advisors’ and clients’ needs
• Handle flight-related inquiries and requests
• Book, ticket, refund, and manage voluntary/involuntary changes using Sabre cryptic mode
• Including MCO issuance and redemption
• Monitor and manage schedule change queues
• Research aircraft types, seating, and routing options
• Calculate commissions based on contracts and fare basis codes
• Respond to emergency calls from advisors and/or their clients
• Support additional ad hoc tasks as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed