Flight and Ground Network Operations Specialist (SFGNO)

Allegiant•Las Vegas, NV

4d•$22 - $25

About The Position

The Flight and Ground Network Operations Specialist (SFGNO) is responsible for ensuring the safe and efficient operation of Allegiant’s ground network operations. This role is located within the Operational Control Center (OCC) and involves the management and coordination of any irregular operational (IROP) issues that may occur for scheduled service, public charters, private charters, Department of Defense (DOD) charters and company aircraft repositioning flights. This role is also responsible for assisting with flight ground planning, aircraft routing, and station operations. The SFGNO acts as the first point of contact for any emergency procedures and will provide support, coordination, and escalation to operational departments within and outside of the OCC ensuring the customer experience throughout. This role also relies on the consistent adherence to Allegiant, FAA, DOT, and state regulations.

Requirements

Combination of Education and Experience will be considered.
Must be authorized to work in the US as defined by the Immigration Act of 1986.
Must pass a Criminal Background Check.
High School Diploma/GED
Minimum two (2) years of airline industry experience.
Minimum two (2) years of job experience in a Lead and/or Supervisor role in an operational position.
Ability and willingness to work varied shifts, including evenings, weekends and holidays, and be able to stay late for delayed flights or irregular operations in a 24/7 environment.
Ability to attend and successfully complete required training.
Ability to read, write, and speak English, to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers.
High level of proficiency in Microsoft Office.
Ability to work in a fast-paced and potentially high-stress environment.
Extensive problem-solving capabilities when working with irregular flight operations.
Excellent written and oral communication skills with proven ability to develop customer correspondence at an executive level.
High level of organization, with multi-tasking ability and the ability to work through stressful situations.
Team building skills with an orientation towards positive contributions.

Nice To Haves

Bachelor's Degree.
Knowledge of industry regulations and standards, including FAA and IATA regulations.
Proficiency in airline systems and software including flight planning and scheduling tools.
Two (2) years of experience in airline operations or a related field, with a strong understanding of ground, ramp, and customer operations.

Responsibilities

Responsible for working the various phases of irregular operations including assessment, coordination, facilitation, and reporting of the events while working with stations, duty manager, and other internal departments.
Coordinates all service recovery elements with outside vendors which include Ad Hoc public and private charters, hotels, transportation companies and/or food and beverage outlets.
Acts as first point of contact for all ground emergency related scenarios.
Assists in ground flight planning and the nightly routing of aircrafts.
Acts as a liaison between Safety & Security, Drug & Alcohol, Media Relations, Customer Care, Ground, Stations, TSA, and Airport personnel for the best possible outcome in an irregular operation event.
Communicates all information proactively and timely with the designated management including Executives and internal/external customers.
Establishes and maintains positive communications via email and phone with all operational departments, regulatory agencies, and Charter-related entities.
Coordinates “Positive Contact” between crew services, stations, and crew members per the Flight Ops and Inflight contracts.
Executes, approves, and maintains alternate procedures for all ground network operations including deicing and fuel.
Provides guidance to ensure regulatory and company compliance with all FAA, DOT, and TSA directives and security requirements.
Coordinates, facilitates, and distributes international requirements for international aircraft movements for induction and/or heavy maintenance repositions.
Owns, executes, distributes, reconciles, and maintains the IROP Service Recovery Program.
Conducts on the spot training with Station agents over the phone when applicable.
Liaisons with IT to ensure Allegiant systems bugs are communicated and tracked.
Answers incoming calls and advises process, policy and procedures, for all internal/external customers who contact Customer Operations for guidance and assistance.
Validates and helps balance the expenses as it relates to events in which they coordinated.
Other duties as assigned.