Flexible Front Desk Associate

Aloft Chesapeake • Chesapeake, VA

169d

About The Position

If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk Associate. If you possess a positive, problem-solving attitude and a constant pursuit to be better... this is the perfect position for you! The Front Desk Associate is responsible for assisting our guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality.

Requirements

• Has a sincere desire to exceed guest expectations.
• Must have exceptional oral and written communication skills.
• Must be dependable.
• Must have computer proficiency.
• Must have a minimum of a high school diploma or equivalent.
• Must be able to work weekends and holidays.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Greet and register guests and provide room assignments accommodating special requests whenever possible.
• Assist in pre-registration and blocking of registrations.
• Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
• Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
• Handle multitasking in a face paced environment.
• Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift.
• Utilize proper cash handling procedures in accordance to company policies.
• Receive and transmit mail, phone, and written messages for guests.
• Answer inquiries pertaining to hotel services.
• Post room charges, food & beverage charges, phone charges, compute guest bills using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy.
• Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.
• Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.
• Responsible for proper telephone etiquette and online responses.
• Other duties as assigned by the supervisor.

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Medical, Dental, Vision & 401 (k) with company match
• Voluntary Short Term Life & Accidental Death Insurance
• Hotel Discounts
• Paid Time Off
• Training and Development Opportunities and Much More!

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED