Flexible Customer Service Associate

The Hertz Corporation • Los Angeles, CA

376d • $36,920 - $36,920

About The Position

The Flexible Customer Service Associate role is designed for individuals who are passionate about delivering exceptional customer service and driving customer satisfaction. This position involves engaging with customers, addressing their needs, and providing solutions while maintaining a high level of professionalism and ownership. The role requires strong multitasking abilities and the capacity to upsell services effectively.

Requirements

• Excellent customer service skills.
• Strong problem-solving and decision-making abilities.
• Effective communication skills to build relationships with customers.
• Ability to multitask in a fast-paced environment.
• Proven ability to upsell and handle customer objections.

Nice To Haves

• Experience in a customer service role.
• Familiarity with rental car services or related industries.

Responsibilities

• Provide outstanding customer service to enhance customer satisfaction.
• Engage with customers to understand their needs and provide appropriate solutions.
• Utilize problem-solving skills to address customer inquiries and concerns.
• Build and maintain strong relationships with customers.
• Demonstrate the ability to upsell products and services while overcoming objections.
• Exhibit a high level of ownership and accountability in all interactions.

Benefits

• Up to 40% off any standard Hertz Rental.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts - Theme Park Tickets, Gym Discounts & more.

What This Job Offers

• Job Type: Full-time
• Industry: Rental and Leasing Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees