Flex Service Technician & Trade Project Manager

Mountain West Windows and Doors•Gilbert, AZ

1d•Onsite

About The Position

The Flex Service Technician & Trade Project Manager is a hybrid role responsible for both hands-on field service work and end-to-end management of window and door installation projects. This role ensures successful project execution from installation through final service resolution while delivering exceptional customer experience, technical expertise, and project oversight. This position will diagnose, troubleshoot, repair, and install window and door products in the field while also managing construction and installation projects, coordinating subcontractors, and ensuring timely, profitable, and high-quality project completion.

Requirements

High School Diploma or GED required
5+ years of experience in construction, window/door installation, service, or related field preferred
Strong troubleshooting and mechanical aptitude
Ability to manage multiple priorities and deadlines
Excellent communication skills (verbal and written)
Strong customer service mindset
Ability to read and interpret construction documents and drawings
Proficiency with power tools and field equipment
Self-motivated, detail-oriented, and solutions-driven
Strong organizational and problem-solving skills
Ability to work independently and as part of a team
Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
Ability to learn and use company-specific systems (PQM, OMS, OSC, etc.)
Valid driver’s license and clean driving record required
Must comply with company Fleet Safety Policy
Post-offer background check, MVR check, and drug screen required.

Nice To Haves

Experience in fenestration, commercial construction, or field project coordination strongly preferred
Willingness to obtain OSHA and other safety-related certifications (forklift, lift equipment, CPR, etc.)

Responsibilities

Diagnose, troubleshoot, adjust, repair, and replace Marvin window and door components in customer homes and job sites
Replace glass, screens, muntins, blinds, shades, and related components
Perform service repairs, warranty work, and quality inspections in the field
Conduct jobsite walkthroughs to identify issues prior to project completion
Provide customers with education on care, operation, and maintenance of products
Complete service paperwork, work orders, and documentation for billing and follow-up
Load, maintain, and organize service vehicle, tools, and parts inventory
Order service parts through CSR or internal systems
Ensure high customer satisfaction and resolve service issues to completion
Support training of new service technicians when needed
Manage multiple window and door installation projects from pre-construction through closeout
Coordinate delivery, installation, and subcontracted labor
Attend pre-installation meetings with contractors, architects, and installers
Ensure installation aligns with shop drawings, specifications, and manufacturer requirements
Establish project timelines, assign responsibilities, and track progress
Identify and resolve field issues and construction challenges
Conduct field measurements and verify project requirements when needed
Collaborate with Sales and Trade teams to support project success and acquisition efforts
Oversee service events related to active projects and ensure resolution
Produce closeout documentation including warranties, manuals, and completion packages
Maintain strong relationships with contractors, site supervisors, and customers
Use of software programs to communicate and track job progress
Always serve as a customer service champion by consistently delivering a positive, professional, and solution-focused experience for every customer interaction, while representing the company’s values.
Ensure all projects and service work result in a high level of customer satisfaction
Communicate clearly with customers, CSR teams, installers, and internal staff
Promote continuous improvement and company initiatives
Maintain professional appearance and behavior in the field
Follow all safety policies and maintain clean, organized work environments
Support company mission of delivering exceptional customer experience
Complete service and project documentation accurately and timely
Use company software systems (PQM, OMS, OSC, Outlook, Excel, etc.)
Read and interpret architectural drawings, shop drawings, and specifications
Perform basic construction math, including measurements, area, and volume calculations
Maintain accurate records of service history, project updates, and communications