Marriott International-posted 3 months ago
Bethesda, MD
5,001-10,000 employees
Accommodation

Start Your Journey With Us by joining Marriott's Digital Product Team! Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? The Web Loyalty Product team leads design, development, and innovation of loyalty member experiences across Marriott.com, Marriott's flagship web experience used by millions of customers to find and book travel across our 8,000+ hotels and 34 brands, engage with the Marriott Bonvoy program, manage their loyalty accounts, and more. We are seeking an experienced digital product manager to help lead the continued activation of core loyalty capabilities across our web platform and drive continued experience innovations for new and existing members. Reporting to the Director of Product - Identity, Access, and Loyalty Experiences, this role will play a key part in maturing Marriott's web product to help drive growth for Marriott Bonvoy overall. This role will partner with key product, design and engineering leaders across the organization to help define and manage the web loyalty roadmap with a particular focus on expanding the value proposition for Marriott Bonvoy members on web and continually improving existing experiences including new member enrollment, onboarding, access, and more. This role will lead a cross-functional agile product team to activate against each aspect of the web loyalty roadmap and should be comfortable leading teams and managing communication across the broader organization for all aspects of the roadmap that pertain to loyalty experiences. A successful candidate will be a true data-driven digital product manager adept at developing and executing data-driven and user-centric product strategies, and who relentlessly pushes to understand customer needs, balance user value with business value, and continually partners to prioritize in a complex and fast-paced environment. He/she will be able to navigate both strategic and tactical business, design and engineering challenges seamlessly and will serve as a key partner across the broader Marriott organization with a diverse set of internal stakeholders. A successful candidate will bring a proven track record in digital product management as well as demonstrated, successful delivery in an enterprise setting. Additionally, an ideal candidate will have an understanding of direct-to-consumer digital products, content merchandizing, personalization, a global growth mindset, a collaborative team spirit, and a passion for delivering amazing digital experiences that consumers love.

  • Lead the continued activation of core loyalty capabilities across the web platform.
  • Drive experience innovations for new and existing members.
  • Define and manage the web loyalty roadmap.
  • Expand the value proposition for Marriott Bonvoy members on web.
  • Improve existing experiences including new member enrollment, onboarding, and access.
  • Lead a cross-functional agile product team.
  • Manage communication across the broader organization regarding loyalty experiences.
  • 6+ years of Digital Product Management experience.
  • 4+ years of experience leading cross-functional agile teams.
  • 3+ years of experience with Jira dashboards in an agile delivery organization.
  • Demonstrated ability to lead and collaborate in a matrix-managed environment.
  • Strong analytical, organizational, and problem-solving skills.
  • Customer-obsessed mindset that capitalizes on user data.
  • Undergraduate degree or equivalent experience/certification.
  • Product experience leading or managing agile teams within large organizations.
  • Global mindset balancing global solutions with local market dynamics.
  • Ability to navigate complex technical discussions and architectures.
  • Experience in a scaled agile development environment, SAFe and variants.
  • Familiarity with analytics platforms like Adobe Analytics.
  • Experience working with global stakeholders.
  • Key player or product lead in a major digital feature launch for a global brand.
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