FLEX Senior Manager, Program Management - Food and Beverage

Marriott International-posted 5 months ago
$52 - $78/Yr
Mid Level
Hybrid • Bethesda, MD
Accommodation
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The Senior Manager, Program Management is a member of the US and Canada (US/CAN) Food & Beverage team and will report to the Senior Director, Food & Beverage, US & Canada. This position is responsible for supporting US/CAN Food & Beverage Marriott Select Brand projects and team support across all aspects and priorities of the Food & Beverage organization. The role's primary focus will be managing the overall initiative planning schedule, managing tracking and approvals of projects including Proofs of Concept (POCs), pilots, deployments, communication and feedback needs from above property teams and hotels in the US/CAN. The role will manage activities and support needs to deliver upon all activities assigned across Managed by Marriott (MxM) and Franchise hotels, Franchise Management Companies (FMCs), above property and the leadership team and supporting continent disciplines.

  • Deliver overall project management support for US/CAN Food & Beverage team to support business priorities of Marriott Select Brands across all disciplines within the continent, managed and franchise, including MxM hotels, FMCs, and above property teams.
  • Assess needs for each project and consult with stakeholders and Sr. Director, F&B to make recommendations that align with continent F&B strategy, and determine and assign appropriate plan, execution, budget, and results.
  • Establish and execute a consistent approach for risk assessment and mitigation, including escalation to senior leaders when appropriate.
  • Collaborate and consult with hotel stakeholders to capture feedback, resolve issues, and facilitate cross-group discussions and incorporate that information into pilots and implementations.
  • Provide expertise regarding Marriott Select Brand standards, best practices and resources to above property and hotel associates.
  • Manage requests for exceptions to existing standards and requirements based on hotel specifications and determine approval permissions.
  • Design, create and deliver support tools and manage coordination and execution to support the overarching US/CAN strategies including presentation support and communications.
  • Identify trends, gaps, and/or patterns in business processes and lead strategies to improve implementation tools and processes and team performance.
  • Assess and synthesize data from various sources to formulate informed viewpoints to organizational issues that this role supports relative to the operational experience in the hotels.
  • Manage content to keep communication information accurate and current across various communications channels for relevant stakeholders.
  • Actively engage with internal partners (e.g., finance, human resources, legal) to prepare content for communication materials.
  • Measure the effectiveness of planning + transformation efforts; set targets, track results, and improve processes.
  • Build and maintain relationships with stakeholders who have accountability for project/initiative execution.
  • 4-year bachelor's degree from an accredited university in Business Administration, Marketing, Communications, or related major OR an equivalent combination of education and experience from which comparable skills and knowledge can be acquired.
  • 3+ years of experience in Project Management, Consulting, and/or Communications.
  • Experience with data analysis, performance reporting, and evaluation skills and tools (i.e. Excel, Attrix, Tableau, PowerBI, GuestVoice, etc.).
  • 2+ years of experience working in a Marriott Select Brand hotel or managing Marriott Select Brand programs and initiatives above property.
  • Experience in hotel operations including Food & Beverage Operations.
  • Medical, dental, vision coverage.
  • Health care flexible spending account.
  • Dependent care flexible spending account.
  • Life insurance.
  • Disability insurance.
  • Accident insurance.
  • Adoption expense reimbursements.
  • Paid parental leave.
  • 401(k) plan.
  • Stock purchase plan.
  • Discounts at Marriott properties.
  • Commuter benefits.
  • Employee assistance plan.
  • Childcare discounts.
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