FLEX Senior Manager, Hotel Operations Products

Marriott International • Bethesda, MD

145d • $47 - $77 • Hybrid

About The Position

The Senior Product Manager, Hotel Operations is responsible for managing innovative and emerging products within the Hotel Operations Product Team. This role will collaborate with business partners and technical teams to maintain a well-groomed product backlog of features that includes refined user stories with solid technical solutions that are ready for development. The Senior Manager will demonstrate management skills and leadership in a highly matrixed environment and must be comfortable working with multiple stakeholders on numerous competing priorities. The candidate will be moderately technical with a proven record of creative solutioning, problem solving and must have property management system (PMS) and hotel operations experience.

Requirements

• Experience working with property management systems (PMS).
• In depth understanding of hotel operations and how technology is used in day-to-day operations.
• Undergraduate degree.
• 6 years' experience in IT, business, management operations, or related professional area.
• Experience in Agile/Scrum software development practice.
• Skilled at converting business needs into technology requirements.
• Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action.
• Excellent communicator, both written and spoken.

Nice To Haves

• Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines.
• Proven ability to lead and work with cross-functional teams in support of specific business priorities.
• Ability to solve problems quickly, think strategically, and drive data-driven decision making.
• Strong interpersonal skills and success in cross-functional relationship-building at all levels.
• Effective written and oral communications skills with sensitivity to global communication needs.

Responsibilities

• Maintain a well-groomed product backlog of features to include refined user stories with solid technical solutions that are ready for development.
• Help define new product features and optimizations of existing ones, and incorporate them into product roadmaps.
• Support the definition of guest service product requirements and development of the product roadmap.
• Provide clear vision and scope documentation, use cases, workflows, and wire-frames to support development.
• Coordinate with support teams for defect resolution.

Benefits

• Pay range of $47.30 to $77.40 per hour.
• Accrual of 0.0334 PTO balance for every hour worked.
• Eligible to receive a minimum of 9 holidays annually.
• Medical, dental, vision coverage.
• Health care flexible spending account.
• Dependent care flexible spending account.
• Life insurance.
• Disability insurance.
• Accident insurance.
• Adoption expense reimbursements.
• Paid parental leave.
• 401(k) plan.
• Stock purchase plan.
• Discounts at Marriott properties.
• Commuter benefits.
• Employee assistance plan.
• Childcare discounts.

What This Job Offers

• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree