FLEX Senior Manager, AX Product Designer

Marriott International • Bethesda, MD

66d

About The Position

Reporting to the Director, Associate Experience - UX the Flex Sr. Manager, AX Product Designer plays a critical role in creating industry-leading associate-facing (employee-facing) digital experiences across the full portfolio of Marriott International brands. The ideal candidate has experience rooted in an empathetic understanding of both the associate's physical and digital environments and where the two connect/overlap. The Sr. Manager, AX Product Designer advances digital experiences that deliver exceptional user experience to our enterprise-wide associates. This role works closely with product management, business, and technology colleagues to meet needs across our various associate groups. A strong portfolio is critical. Your portfolio should showcase experience in UX, UI, and/or product design, particularly highlighting strong visual skills, simplicity, and ease-of-use. Experience with SaaS and/or enterprise tools is a huge plus. Candidates should be prepared to discuss their role in the work included in the portfolio.

Requirements

• 5+ years experience in digital product design, UX/UI, and/or experience design
• 4-year undergraduate degree, with bachelor's degree in relevant discipline, or equivalent experience
• Demonstrated success in creating end-to-end UX design and supporting engineering throughout the development lifecycle for digital products; ideally for associate/employee-facing and/or enterprise products
• Solid background/understanding of UX, design thinking, methodology, and design operations
• Proven experience using design systems, delivering concepts, user flows/ journeys, wireframes, prototypes, etc. across platforms (desktop, mobile web, app, etc.) with accessibility and inclusivity in mind
• Understands and advocates for associate needs and how those manifests through digital experiences
• Promotes UX best practices drawn from a variety of disciplines (within and beyond hospitality)
• Proven ability to collaborate with cross-functional teams in support of specific business and development priorities, work well with counterparts from various disciplines, and influencing work of counterparts without direct reporting accountability, through strong interpersonal skills

Nice To Haves

• Is adept at explaining complicated concepts through clear visuals to facilitate understanding across the organization
• Demonstrated ability to deliver results under ambiguous landscapes, breaking complexity into understandable chunks, bringing ambiguity into focus
• Ability to solve problems quickly, think creatively, and drive speed-to-market delivery, while optimizing outcomes
• Strong grounding in general usability and transactional design best practices
• Demonstrated success in working in a large-scale design team, omni-channel digital platform design and development initiatives, ideally for a major, large-scale global digital app, web site, or other digital product within the commerce or travel space
• Experience with Agile / SAFE development methodologies preferred

Responsibilities

• Meets deadlines once agreed upon; ensures teams and directs also meet deadlines
• Provides regular status updates through appropriate channels
• Successfully and autonomously support multiple tracks of work at once
• Accepts critique and critiques work of others in a helpful and professional manner
• Communicates in a timely and appropriate manner
• Provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation
• Provides subject matter expertise on Associate Experience including associate needs and interactions to ensure optimal infusion throughout digital products
• Produces both innovative high-level design concepts / strategy visualizations as well as development-ready designs with specifications leveraging a design system
• Partners closely with the Customer Experience (CX) and UX Research teams to ensure continuity across Customer and Associate channels, where applicable
• Collaborates with product managers to ensure priorities align with business objectives and KPIs
• Uses various user research methodologies to get design feedback and iterates designs based on findings
• Keeps skills up-to-date on industry trends and applies new knowledge to job, identifying strategic opportunities for competitive advantages through those findings

What This Job Offers

• Industry: Accommodation
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees