flex Rooms Operations Manager

Marriott Hotels Resorts•Bethesda, MD

12h

About The Position

This is a temporary position. This role will report to the OSR team and support hotels in all brands. 100% travel is required. Luxury experience and Opera knowledge is strongly preferred. Members of this team will be deployed to temporary assignments of varying durations (based on specific hotel needs). This job is designed to "fill the gaps" in the operations of our hotels as identified by leadership. The Rooms Operation Manager is an experienced multi-discipline leader who can quickly adapt to varying environments and complexities in managing the execution of all operations including managing staff in the rooms area departments (e.g., all areas of Front Office, AYS, Bell Stand, Valet, Concierge and Club Lounge and all areas of Housekeeping Operations). Assignments will be focused on, but not limited, to the rooms discipline. Understands brand standards and operations requirements for performance in each of the discipline areas. Coordinates labor scheduling and leads shifts across each discipline area depending on property need. Directs and works with associates to carry out guest arrival and departure procedures. Accountable for supporting compliance with brand standards, tone, and voice as well as legal obligations. Leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings. Communicates performance expectations and trains staff in processes. Strives to continually improve guest, associate satisfaction, and maximize financial performance. Performance will be evaluated after each assignment based on feedback from the Assignment Initiator. Rooms Operations Managers are expected to demonstrate professional behavior and appearance, in accordance with brand voice for the assignment.

Requirements

High school diploma or GED; at least 4 years of experience in the guest services, front desk, housekeeping, or related professional area.
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the guest services, front desk, housekeeping, or related professional area and 2 years hotel leadership experience.
Must be proficient in Front and Back-office systems including Opera, Lightspeed, PMS, GXP/Empower (Opera and FOSSE highly regarded).

Nice To Haves

Luxury experience preferred.
Union or CBA experience preferred.

Responsibilities

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Housekeeping).
Drives adoption of all key Marriott International initiatives.
Champions GXP efforts to drive engagement and guest satisfaction scores.
Champions Marriott’s Commitment to Clean processes and critical brand standards.
Provides Marriott Bonvoy Loyalty Subject Matter Expertise with program and procedures.
Take proactive approaches when dealing with associate concerns.
Extends professionalism and courtesy to associates and guests.
Communicates/updates all goals and results with associates.
Performs hourly job functions as permitted with local work rules.
Available to work AM/PM or Night Audit as needed