FLEX Project Manager / Business Analyst, ITSM Reporting and Analytics

Marriott Hotels Resorts • Bethesda, MD

2d

About The Position

Marriott International has an exciting opportunity for a FLEX Project Manager / Business Analyst on the Enterprise ITSM Reporting and Analytics team. This dual role is part of a team focused on building, managing, and performing delivery of actionable reporting as part of the Enterprise ITSM Reporting and Analytics team supporting Marriott’s Global Technology operations teams. Our team goal is to provide meaningful data to the business in order to drive continual improvement of technology delivery and service for the benefit of our customers. The successful candidate will have the following competencies:

Be able to perform a dual role as both a Project Manager and a Business Analyst, with responsibility for managing ITSM reporting projects, building data definitions, gathering requirements, and managing the workflow of our high-performing reporting team

Experience with managing and/or deploying ITSM and ITIL related operations projects with a take charge attitude and a strong drive for success

Have a passion for data and analytics technologies

Ability to resolve complex issues and provide input for decisions

Collaborate on multiple projects with multiple stakeholders to ensure successful completion

Be able to act as a Scrum Master for the reporting team and potentially other practice teams to drive work management

Requirements

• 5+ years’ experience in IT project management implementing enterprise data capabilities and products
• Undergraduate degree or equivalent experience
• Experience defining and implementing ITSM Metric governance
• Experience leading complex data initiatives with multiple stakeholders and end users including both technical and non-technical partners.
• Demonstrated record of managing projects from inception to successful implementation.
• Ability to build positive and collaborative relationships with stakeholders at multiple levels
• Experience collecting requirements, building work management processes, and building metric definitions
• Ability to write technical documentation

Nice To Haves

• Experience with Atlassian (JIRA/Confluence)
• Experience with managing SharePoint sites
• Experience with Service Now reporting platform
• Experience with both PowerBI and cloud data warehouse services
• Experience running Scrum with familiarity with Kanban
• Proficiency in data audit and enforcing data standards
• Experience defining and implementing data governance process
• PMP or CBAP certification (nice to have)

Responsibilities

• managing ITSM reporting projects
• building data definitions
• gathering requirements
• managing the workflow of our high-performing reporting team
• managing and/or deploying ITSM and ITIL related operations projects
• resolve complex issues and provide input for decisions
• Collaborate on multiple projects with multiple stakeholders to ensure successful completion
• act as a Scrum Master for the reporting team and potentially other practice teams to drive work management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees