Flex Performance Manager
About The Position
As a Flex Performance Manager, you will be responsible for overseeing the entire service lifecycle of our Flex for Devices offering from client onboarding to post-delivery support while maintaining a strong client focus and a parallel commitment to process optimization, automation integration, and efficient system management. We will count on you to drive the organization’s strategic transformation by managing advanced automation, process improvements, and the effective coordination of warehousing, distribution, and logistics operations. Along the way, you will get to: Oversee end-to-end service processes, ensuring smooth coordination between digital workflows and physical supply chain operations. Identify and implement process improvements, integrating automation solutions to optimize operations. Monitor key performance indicators (KPIs) and dashboards to proactively detect issues and drive corrective actions. Serve as the primary escalation point for critical operational issues, coordinating cross-functional teams to resolve problems rapidly. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
Requirements
- Bachelor’s degree in business administration, Supply Chain Management, IT, Operations Management, or a related field.
- A minimum of 10 years’ experience in process optimization, IT service management, or operations roles, with proven expertise in warehousing, distribution, logistics, and automation initiatives.
- Proficiency in using data analytics tools, dashboard platforms, and performance management systems; familiarity with enterprise automation and warehousing management systems is preferred.
- Certifications in process improvement, logistics, or automation (e.g., Six Sigma, PMP, APICS) are highly desirable.
Responsibilities
- Oversee end-to-end service processes, ensuring smooth coordination between digital workflows and physical supply chain operations.
- Identify and implement process improvements, integrating automation solutions to optimize operations.
- Monitor key performance indicators (KPIs) and dashboards to proactively detect issues and drive corrective actions.
- Serve as the primary escalation point for critical operational issues, coordinating cross-functional teams to resolve problems rapidly.
Benefits
- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
