Flex Operator

Central Ohio Transit Authority•Columbus, OH

2d•$22•Onsite

About The Position

Transports customers safely, courteously, and timely in a company vehicle. Operates as a part of COTA Plus, the on-demand, point-to-point ride service managed through mobile app technology. Provides a reliable, welcoming ride to customers while building a stronger community. Performs other duties in alignment with the COTA Strategic Plan and in support of the organization's vision to Move Every Life Forward.

Requirements

Requires a High School Diploma or equivalent and one (1) year of experience in a customer service oriented or related field
Must have at least one (1) year of licensed driving experience in the United States; or at least three (3) years if under the age of 23.
Must be at least 21 years old and have a valid Ohio Driver's License.
Candidates must attend mandatory, paid, three-week training period.

Responsibilities

Operates a small transit vehicle (Ford Transit 350/Cut-Away) in compliance with all local, state, and federal laws while transporting customers in assigned zones
Safely performs on-demand pick-up and drop-off of customers traveling to and from work, education, recreation, COTA bus lines, etc.
Creates an overall positive customer experience by ensuring passengers arrive safely and timely to their desired destination while communicating effectively and providing superior customer service
Properly follows navigational directions from GPS and manages routes through the use of mobile app technology
Complies with all state and local traffic laws while safely operating ADA-compatible company vehicles to provide on-demand public transit service, or first-and-last mile service, to customers within service areas defined by the Authority
Safely assists passengers, utilizing wheelchairs or other mobility devices, upon entering and exiting the vehicle; operates wheelchair lift and properly secures wheelchairs, while adhering to ADA guidelines
Demonstrates ability to deal with unforeseen circumstances, or delays, peacefully and professionally; uses advanced driving techniques to better improve time management and safety
Performs work in accordance with COTA operating rules and regulations
Speaks coherently and plainly in order to provide customers with accurate and pertinent information
Assures a neat appearance, professional demeanor, customer-friendly attitude and a desire to exceed expectations
Conducts safety checks and other various inspections, as required
Ensures the vehicle is maintained in excellent condition and cleaned regularly
Must be willing to work variable shifts Monday through Sunday between 4:30 AM to 9:00 PM.