FLEX Manager - Small Medium Business

Marriott•Bethesda, MD

4d•Hybrid

About The Position

The Manager, Small Medium Business, reports to the Sr. Manager, Small Medium Business and supports and assists in the management, implementation and customer identification for the Small Medium Business (SMB) Program. This role is responsible for providing analytical, process management, data management, and communication support over the Small Medium Business program. The Manager will facilitate SMB Program implementation services to support the global SMB strategy, including the supervision of account data migration processes to load account data to various databases used to track productivity and inform the Global Account Directory. The position communicates with both business and iT customers on the subject of SMB sales structure and requirements for supporting account data migration processes. The Manager will participate with cross-functional team initiatives with business partners from Data Strategy & Reporting, Sales Analytics, Reporting, iT contractors, data vendors, Sales Support, and Pricing Account Services. Stakeholders of this position include hotels, Continent leaders, the B2B US/Canada Account Sales Leaders and Global Sales Organization Leaders.

Requirements

4-year degree from an accredited university and 2+ years of relevant professional experience OR 4+ years of relevant professional experience.
Excellent PC skills including proficiency using spreadsheets and database applications
Proficiency with at least one of the following operating systems: Excel, PowerBI, Access

Nice To Haves

Lodging/hospitality industry experience across multiple brands
Experience managing complex initiatives and change with little supervision
Experience evaluating business trends and successfully implementing new business programs and strategies to enhance business performance
Understanding of setting and implementing Sales strategies to support strategic growth across Sales Channels
Ability to influence others within all levels of Sales Organizations
Experience managing and manipulating large data sets
Advanced knowledge of Excel and proficient with Microsoft Access.
Ability to develop, lead and implement effective project plans.
Strong organizational skills to effectively manage tracking and resolution of account and strategy issues
Experience interpreting business requirements into detailed technical specifications.
Strong customer service skills to provide a high level of support to Sales Leaders regarding B2B sales structure analysis and production tracking

Responsibilities

Manages business processes and/or projects, setting priorities and measurable objectives, monitoring, and reporting on the process, progress, and results.
Effectively influences work of cross-functional and extended teams.
Responds to, solves, and make decisions on business requests with limited to moderate risk.
Presents alternative solutions to business issues by working with cross-functional teams and leadership
Acting in a consultative fashion to implement programs impacting the sales organization
Developing and using systems to organize and keep track of information
Balancing interests of own group with the interests and goals of the organization
Identifying and leveraging resources, as needed, to assist in removing barriers to success.
Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
Governs the account data migration processes to load account data to various databases.
Provides support to Sales Leaders regarding B2B sales structure analysis and production tracking
Works with data resources to identify targeted accounts specific to SMB segment.
Provides technical expertise and support to persons inside and outside of the department.
Keeps up-to-date technically and applies new knowledge to job.
Understands and meets the needs of key stakeholders.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
Collaborates with internal partners and stakeholders to support business/initiative strategies
Communicates concepts in a clear and persuasive manner that is easy to understand.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Demonstrates an understanding of business priorities.