flex Manager, Property Management Systems (PMS) – FSPMS

Marriott•Bethesda, MD

3h•Hybrid

About The Position

The Manager, Property Management Systems (PMS) – FSPMS, is part of the Global Operations (GO) Department. This position will provide operational input and PMS subject matter expertise to support FSPMS, and possibly FOSSE, LightSpeed, & Opera property management systems. This position also plays an active role in supporting the future PMS strategy including providing input into design, testing, training, deployment, and support. This position will report to the Senior Director, Global Property Management Systems. The core focus areas for this role are: 1. Support the Full-Service PMS (FSPMS) product by providing subject matter expertise 2. Support FSPMS related change management materials 3. Collect and participate in prioritization of automation ideas

Requirements

4-year bachelor’s degree from an accredited university
3+ years of hotel experience or other relevant experiences using FSPMS
Experience creating tools in Secure CRT and/or Excel
Strong oral and written communication skills; able to collaborate effectively with others in a cross-functional team

Nice To Haves

Management experience in Rooms Operations at a full-service Marriott property
Familiarity with other Property Management Systems, such as FOSSE, LightSpeed, Opera, and related systems such as MARSHA, CI/TY, etc.
Proven track record of success working in or with fast-paced, customer focused organizations
Strong negotiating, influencing, problem-solving and project management skills
Proven ability to effectively prioritize and execute tasks in a high-pressure environment within budgets and timelines

Responsibilities

Support existing hotels and support teams with process and business-related questions
Create and manage standard processes to support new tasks and organization
Collect and prioritize FSPMS automation ideas
Work with Stakeholders of other disciplines to provide operational input and identify operational needs and enhancements
Work with Continent business leaders
Supports PMS impacting projects from the operational/business perspective.
Supports development and maintenance of PMS knowledge, MGS pages and other documentation
Communicates concepts in a clear and persuasive manner that is easy to understand
Works with continent teams to draft communications regarding PMS impacts and enhancements
Partner with IT Organization to provide operational input into support process and ensure process is in place to manage business requests from hotels
Generate and provide accurate and timely results in the form of reports, presentations, etc.