FLEX Global Luxury Account Director- US/CAN

Marriott•Bethesda, MD

7d•Hybrid

About The Position

The Global Luxury Account Director manages and develops strategic relationships with Ritz-Carlton Reserve’s most profitable luxury travel agencies in the U.S. and Canada, while driving topline revenue for branded luxury residences. This role combines a proactive “hunter” sales mentality with strategic account management to increase brand preference, loyalty, and market share among UHNW leisure and small group segments. Responsibilities include cultivating new and existing accounts, executing market activations, and implementing strategies that position Ritz-Carlton Reserve as a preferred luxury partner. The Account Director will collaborate closely with property and brand teams, oversee ROI for assigned accounts, and ensure alignment with global luxury segment strategies, reporting directly to the Director of Global Sales for Bulgari Hotels and Resorts and working in partnership with the Luxury Group GSO team.

Requirements

4-year degree from an accredited university.
7+ years of relevant professional experience in marketing or related function
Account management experience.
English language written and spoken.

Nice To Haves

Previous luxury leisure experience
4+ years’ experience in sales and marketing, account management
5+ years of hotel industry work experience
Prior experience in managing entertainment accounts
Geographically located in Florida/Texas/California

Responsibilities

Supports and executes the organization-wide luxury segment strategy.
Maintains regular communication with property-based sales leaders and regional Luxury Group GSO teams to align efforts and maximize activations.
Develops and manages strategic account plans using core account management principles, including account mapping, revenue stream analysis, and relationship planning.
Identifies growth opportunities and competitive risks, developing strategies that strengthen Bulgari’s competitive position through sound sales and marketing decisions.
Partners with cross-discipline teams, including Marriott GSO, to resolve partner issues and ensure account profitability.
Demonstrates strong understanding of the luxury consumer and adapts sales approaches to remain relevant in a changing market.
Maintains deep knowledge of the Bulgari brand portfolio and relevant hotel offerings, including facilities, logistics, and amenities.
Fully utilizes Marriott’s sales systems to manage account data, pipeline activity, and reporting.
Achieves and exceeds performance, revenue, room night, and team goals.
Prioritizes strategies to capture high-ADR business, including suites and premium inventory.
Builds and grows a portfolio of high-value end customers and develops new impact accounts to expand business opportunities.
Conducts competitive assessments and monitors market trends to inform annual planning and senior leadership updates.
Applies luxury industry, product, and system knowledge across enterprise, continental, and global sales teams.
Partners with Global Sales leadership to support select educational trips and market initiatives.
Communicates clearly and effectively with executives, peers, customers, and partners.
Manages time efficiently and presents information in a clear, well-organized manner.
Leads regional sales programs and events, including sales missions and roadshows.