FLEX Director, StudioRes

Marriott•Bethesda, MD

19d•Hybrid

About The Position

The FLEX Director, StudioRes will support the integration of the brand within the broader Midscale collection, collaborating with cross-functional teams to enhance Marriott’s offerings. This role will provide actionable insights and strategic recommendations that drive operational excellence and commercial success across the portfolio, balanced with technical and business expertise in achieving optimum performance. The role will leverage deep industry knowledge to inform strategic and operational decisions across property management, guest experience, and commercial and brand marketing. Drawing from a strong background in the sector, this resource will share best practices and innovative approaches to elevate performance and drive differentiation.

Requirements

Experience in Midscale hospitality segment.
Broad Lodging Industry experience to include development, operations, and franchising. Demonstrated experience in hospitality, operations, and guest experience leadership.
Proven track record of implementing operations initiatives and programs with sustained performance and leading complex operations with positive performance in balanced scorecard results.
Knowledge of owner relations and financial responsibilities to owners
Strong analytical and strategic thinking skills, with the ability to translate insights into actionable recommendations.
Track record of putting in place strong systems and processes to effectively implement and execute multiple programs.
Some travel required
Excellent communication and collaboration skills, with the ability to influence and engage diverse stakeholders.

Nice To Haves

Executive Committee experience preferred.
Multiple Department Head experience.
Experience developing and implementing new concepts.
Bachelor’s degree in hospitality, Business management or 10 years of relevant industry experience

Responsibilities

Partners closely with cross-functional teams—including Operations & Training, Revenue Management, Lodging Product, Franchisees, and Franchise Management Companies—to align on strategic initiatives, share best practices, and drive adoption across the Midscale portfolio.
Provide valuable feedback to Marriott International on high impact focus areas for the franchise community and champion performance optimization through innovative approaches and proven methods.
Influences internal and external stakeholders to ensure seamless brand integration and long-term success.
Stay current and benchmarks for relevant competitive intelligence on industry, competitor, and economic trends to identify business opportunities or risks.
Develop appropriate metrics to identify and provide actionable recommendations for brand operations, and commercial strategy in alignment with brand standards and deliver on high-quality, guest expectations.
Act as the subject matter expert on midscale hotel operations, leveraging deep knowledge of industry standards and best practices to inform brand strategy, property launches, and ongoing performance optimization; guide teams in delivering exceptional guest experiences and operational efficiency.
Uncovers areas where Marriott Topline tools and resources are underutilized by franchise management companies or where adjustment may be needed, potentially leading to missed revenue opportunity; navigates Marriott’s internal organization to pair need with solution.
Influences alignment on revenue maximization strategies, influences decisiveness with revenue management decision makers in management companies. Makes and implements recommendations for increasing effectiveness and change of strategies.
Approaches portfolio/account reviews and interactions with franchise revenue management leaders as an opportunity to impart critical thinking acumen; shares best practices for maximizing revenue.
Evaluate brand performance during ramp-up by analyzing key metrics such as occupancy, ADR, RevPAR, and guest satisfaction; identify trends and root causes of underperformance to inform corrective actions and unique factors relevant to the portfolio.
Partner with cross-functional teams—including commercial, lodging product, development, and OFS—to develop and refine playbooks, toolkits, and training materials tailored to the midscale segment; foster a culture of continuous improvement and innovation.
Share lessons learned and best practices from prior midscale roles to inform brand strategy and optimize property launches; champion the adoption of proven methods and innovative approaches across the StudioRes portfolio.
Perform other duties as business demands.