FLEX Director, Postcards

Marriott•Bethesda, MD

21d•Hybrid

About The Position

This is a temporary position. The FLEX Director, Postcards will support the integration of the Postcard Cabins brand within the broader outdoor-focused collection, collaborating with cross-functional teams to enhance Marriott’s offerings in outdoor travel. The role will leverage deep industry knowledge in outdoor hospitality to inform strategic and operational decisions across property management, guest experience, and commercial and brand marketing. Drawing from a strong background in the outdoor/lifestyle lodging sector, the resource will share best practices and innovative approaches to elevate performance and drive differentiation. This role also plays a key part in developing tailored playbooks, toolkits, and training materials that address the unique challenges and opportunities of outdoor hospitality environments.

Requirements

Experience in Outdoor hospitality segment.
Broad Lodging Industry experience to include development, operations, and franchising. Demonstrated experience in outdoor hospitality, operations, and guest experience leadership.
Proven track record of implementing operations initiatives and programs with sustained performance and leading complex operations with positive performance in balanced scorecard results.
Knowledge of owner relations and financial responsibilities to owners
Strong analytical and strategic thinking skills, with the ability to translate insights into actionable recommendations.
Track record of putting in place strong systems and processes to effectively implement and execute multiple programs.
Some travel required
Excellent communication and collaboration skills, with the ability to influence and engage diverse stakeholders.

Nice To Haves

Executive Committee experience preferred. Multiple Department Head experience.
Experience developing and implementing new concepts.
Bachelor’s degree in hospitality, Business management or 10 years of relevant industry experience

Responsibilities

Partners closely with cross-functional teams—including Operations & Training, Revenue Management, Lodging Product, Franchisees, and Franchise Management Companies—to align strategic initiatives, share best practices, and drive adoption across the Outdoor Collection.
Provide valuable feedback to Marriott International on high impact focus areas for the franchise community and champion performance optimization through innovative approaches and proven methods.
Influences internal and external stakeholders to ensure seamless brand integration and long-term success.
Stay current and benchmarks for relevant competitive intelligence on industry, competitor, and economic trends to identify business opportunities or risks.
Develop appropriate metrics to identify and provide actionable recommendations for cabin operations, and commercial strategy in alignment with brand standards and deliver on high-quality, nature-immersive guest expectations.
Act as a business partner to the hotel stakeholders and provide technical and business expertise to assist cabins in achieving optimum performance in operations and initiative scorecard goals.
Uncovers areas where Marriott Topline tools and resources are underutilized by franchise management companies or where adjustment may be needed, potentially leading to missed revenue opportunity; navigates Marriott’s internal organization to pair need with solution.
Influences alignment on revenue maximization strategies, influences decisiveness with revenue management decision makers in management companies. Makes and implements recommendations for increasing effectiveness and change of strategies.
Approaches portfolio/account reviews and interactions with franchise revenue management leaders as an opportunity to impart critical thinking acumen; shares best practices for maximizing revenue.
Evaluate cabin performance during ramp-up by analyzing key metrics such as occupancy, ADR, RevPAR, and guest satisfaction; identify trends and root causes of underperformance to inform corrective actions and unique factors relevant to the outdoor portfolio.
Guide the creation of playbooks, toolkits, and training materials tailored to the unique needs of outdoor accommodations, ensuring staff are equipped to deliver outstanding service and operational results.
Perform other duties as business demands.