FLEX Bench Revenue Manager, RMAS

Marriott•Bethesda, MD

1d•Hybrid

About The Position

Assist RMAS Revenue Managers with non-stakeholder-facing tasks, including but not limited to preparing for sales strategy meetings; managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategies to properties; supporting account diagnostics and monitoring transient and group inventory to ensure straight-line availability; implementing hotel sales strategies in the reservation and inventory systems; escalating technical questions related to the reservations and property management systems to the appropriate support desk in a timely manner; and monitoring compliance with and participation in company promotions and eCommerce channels.

Requirements

2-year degree from an accredited university or related experience in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year of experience in the revenue management, sales and marketing, or related professional area.
OR
4-year bachelor's degree from an accredited university or related experience in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year of experience in the revenue management, sales and marketing, or related professional area.
Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement, and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Applied Learning - Seeks and makes the most of learning opportunities to improve the performance of self and/or others.
Business Acumen - Understands and utilizes business information to manage everyday operations.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
Revenue Management - Knowledge of revenue management concepts, processes, and strategies such as average daily rate, revenue per available room, sales cycles and trends, account management, pricing, and inventory management. Skill in using a Yield Management system and interpreting pricing and inventory reports.
Analysis - The ability to analyze and summarize detailed data to make inferences and recommendations. Included is the creation and maintenance of spreadsheets for storing data.
Research - Skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends, and real estate market dynamics. The ability to know when to seek additional information and where to look to find it.
Inventory Management - The ability to manage rooms and function space restrictions and thresholds using systems or manually to maximize revenue/profit across all segments.
Computer Skills - The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs and analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball.
Economics and Finance - Knowledge of economic principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
Sales and Marketing - Knowledge of sales and marketing concepts, including principles and methods for showing, promoting, and selling products or services as well as marketing strategies and tactics.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Responsibilities

Analyzing and Reporting Revenue Management Data
Supports RMAS Revenue Managers during the transition period.
Analyzes information and evaluates results to choose the best solution and solve problems.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Assists RMAS Revenue Managers with sales strategy analysis and refines as appropriate to increase market share for all properties.
Analyzes period-end and other available systems data to identify trends, future need periods, and obstacles to achieving goals.
Facilitates updates on the transient segments.
Assists with the account diagnostics process and validates conclusions.
Executing Revenue Management Projects and Strategy
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.
Achieves and exceeds goals, including performance goals, budget goals, team goals, etc.
Attends staff meetings to plan, organize, prioritize, coordinate, and manage activities and solutions.
Establishes long-range objectives and specifies the strategies and actions to achieve them.
Takes a predetermined strategy and drives the execution of that strategy.
Understands and meets the needs of key stakeholders.
Confirms hotel strategies conform to brand philosophies and initiatives.
Confirms that sales strategies and rate restrictions are communicated, implemented, and modified as market conditions fluctuate.
Assist Revenue Managers with the preparation for sales strategy meetings.
Updates market knowledge and aligns strategies and approaches accordingly.
Communicates proactively with properties regarding rate restrictions and strategy.
Manages rooms inventory to maximize cluster rooms revenue.
Assists RMs with pricing and provides input on business evaluation recommendations.
Uses reservations systems and demand forecasting systems to determine, implement, and control selling strategies.
Checks distribution channels for hotel positioning, information accuracy, and competitor positioning.
Confirms property diagnostic processes (PDP) are used to maximize revenue and profits.
Initiates, implements, and evaluates revenue tests and audits.
Communicates brand initiatives, demand, and market analysis to stakeholders.
Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities.
Building Successful Relationships
Supports all co-workers and treats them with dignity and respect.
Handles sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Develops and maintains positive and productive working relationships with other employees and departments.
Additional Responsibilities
Informs and/or updates the executives, the peers, and the subordinates on relevant information in a timely manner.
Attends staff/forecast/long-range meetings as needed.