Flex Associate

Saks • North Miami, FL

10h • Onsite

About The Position

Saks OFF 5TH is a leading destination for luxury off-price fashion, operating stores across the U.S. and online at SaksOFF5TH.com. The company offers a compelling assortment of high-end designers and everyday favorites at the best prices, prioritizing a digital-first operating model focused on delivering a superior customer experience. Saks OFF 5TH leads with the customer, empowers its team, and drives accountability, welcoming creativity and embracing individuality. It is part of Saks Global’s portfolio of top luxury retail brands and real estate assets. The Flex Associate role involves recommending and locating merchandise, providing product knowledge, greeting customers, educating them on promotions, fostering repeat business, processing sales transactions, resolving customer issues, achieving sales goals, participating in store maintenance, completing markdowns, supporting store programs, maintaining merchandise displays, adhering to asset protection procedures, and completing assigned tasks.

Requirements

• High school diploma or equivalent
• Experience in a retail, customer service, or sales environment
• Proven sales track record and results driven mindset
• Competitive drive and entrepreneurial confidence to succeed
• Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships
• Thorough knowledge of the fashion industry and a passion for sharing your expertise
• Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer's eyes
• Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers
• Flexibility to work evenings, weekends and public holidays

Responsibilities

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires
• Be familiar with store inventory to provide customers with best product knowledge
• Consistently greet customers and educate them on current promotions
• Foster repeat business by building relationships with customers and promoting Saks credit card
• Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards
• Resolve customer issues through aligning to the core values of trust, integrity and respect
• Achieve individual and store goals for sales, customer acquisition and loyalty program participation
• Participate in the ongoing maintenance of the selling floor and fitting rooms, including re-sizing of fixtures, putting go-backs away, executing markdowns, and signing fixtures and windows where needed
• Complete the markdown process with urgency and accuracy in accordance to company standards
• Participate in store programs and selling events
• Maintain the proper display of merchandise in the store, ensuring they comply with brand standards
• Adhere to Asset Protection control and compliance procedures
• Support the store’s shortage and theft awareness program through reporting methods provided by the company
• Efficiently complete tasks or special projects assigned by store leadership

Benefits

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Basic life insurance
• Supplemental life insurance
• Disability insurance
• A variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees