Fleet Support Coordinator I
FedEx Custom Critical•Richfield, OH
22h•$14 - $19
About The Position
Accountable for handling fleet interactions with as few touch-points as possible. Monitors shipments in progress and intervening when needed. Required to document interactions as appropriate for follow up. Utilizes effective listening skills in an effort to understand and respond to the needs of the fleet. Quickly changes direction and prioritizes work in a fast-paced, highly demanding work environment.
Requirements
- High school diploma or GED required
- 0-1 years customer service experience
Responsibilities
- Provides a professional and courteous engagement with independent contractors and outside carriers in order to create a positive fleet experience.
- Communicates through multiple channels (Email, telephone, systems, etc.)
- Responds to basic contractor questions, requests, or issues and provide an appropriate solution. Escalates when needed.
- Monitors the progress of all shipments and intervenes or alerts customer service of issues as needed.
- Documents key contractor, driver, and carrier interactions in the freight management system.
- Performs other duties as assigned.
Benefits
- health, vision and dental insurance
- retirement
- tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
