Fleet Shop Manager

City of Charlotte • Charlotte, NC

9d

About The Position

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY .Lead with Purpose as a Shop Manager in Fleet Management The Fleet Management Division is seeking a driven and experienced Shop Manager to lead a team of skilled professionals in a fast-paced, high-impact environment. This is your opportunity to step into a leadership role where your expertise will directly support the essential services that keep Charlotte and Mecklenburg County running smoothly. As Shop Manager, you’ll oversee operations for a diverse and mission-critical fleet that includes: • Light, medium, and heavy-duty vehicles. • Police and fire apparatus. • Solid waste trucks and construction equipment. • These assets are vital to public safety, infrastructure, and daily city operations—your leadership will ensure they stay mission-ready. What You’ll Do: • Lead and inspire a high-performing team of ASE & EVT certified technicians and support staff. • Manage daily shop operations with a focus on efficiency, safety, customer service, and service quality. • Coordinate maintenance and repair strategies across a diverse fleet and multiple shops. • Collaborate with internal departments and external vendors to meet operational goals. • Drive continuous improvement in shop performance and customer satisfaction. Why This Role Stands Out: • Be part of a recognized, award-winning division known for innovation and excellence. • Take on a leadership role with real impact—your work supports emergency services, sanitation, and public works. • Work with a diverse range of equipment and technologies, expanding your technical and managerial expertise. • Join a team that values collaboration, accountability, and professional growth. If you're a proactive leader with a passion for operations, team development, and public service, this is your chance to make a lasting difference.

Requirements

• Proven leadership skills with the ability to motivate, coach, and inspire a diverse team.
• Strong conflict resolution and interpersonal skills, with the ability to manage sensitive situations professionally.
• Excellent verbal and written communication skills; able to convey technical and operational information clearly.
• Ability to establish and maintain effective working relationships with employees, vendors, and customers at all levels.
• Demonstrated commitment to exceptional customer service, with the ability to resolve complaints and service issues effectively.
• Strong analytical and problem-solving skills, particularly in resolving vehicle repair and service delivery challenges.
• In-depth knowledge of fleet management principles and practices.
• Familiarity with Fleet Management Information Systems (FMIS) and other maintenance tracking tools.
• Working knowledge of the methods, tools, and materials used in the maintenance and repair of automotive and heavy equipment.
• Understanding of occupational hazards and safety precautions related to fleet operations and shop environments.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Skilled in budget tracking and electronic accounting systems.
• Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Ability to prepare, analyze, and present reports to monitor shop performance and support data-driven decision-making.
• Capable of following oral and written instructions with attention to detail and accuracy.
• Possession of a valid North Carolina driver’s license.
• Ability to pass a background check and motor vehicle license check.
• Willingness to participate in an on-call rotation as required by operational needs.
• Associate’s degree or higher in Automotive Technology, Diesel Mechanics, Business Administration, Public Administration, or a related field with at least 3 years in a supervisory or management role, or equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties.

Nice To Haves

• Degree or certification from an accredited technical school or college.
• Manufacturer training certification recognized by ASE, or relevant ASE certifications.
• At least five years of experience leading a fleet shop operation.

Responsibilities

• Oversee all aspects of shop operations to ensure efficient, timely, and high-quality service delivery.
• Champion exceptional customer service, ensuring a responsive and professional experience for all internal and external stakeholders.
• Serve as a technical advisor, collaborating with department liaisons to resolve complex vehicle and equipment issues in coordination with internal teams and vendors.
• Contribute to policy development, assisting in the creation and refinement of fleet management policies, procedures, and best practices.
• Lead and manage personnel, including hiring, training, performance evaluation, and professional development of assigned staff.
• Direct daily operations, guiding teams responsible for delivering fleet services to City and County departments.
• Analyze operational data, including equipment repairs, maintenance trends, and shop performance metrics to drive continuous improvement.
• Prepare and present reports to leadership, customers, and staff, offering insights and recommendations based on operational data.
• Manage budgets effectively, monitoring shop and departmental maintenance expenditures to ensure cost-effective service delivery.
• Promote a culture of safety, maintaining a clean, compliant, and hazard-free work environment for all team members.

Benefits

• The City of Charlotte provides a comprehensive benefits package to eligible employees.
• Click here to learn more about the City of Charlotte’s benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees