Fleet Shop Manager / Service Manager - Shelbyville, TN
About The Position
Fleet Shop Manager / Service Manager – Transport Refrigeration Services, Inc. 📍 Location: Shelbyville, TN 🕒 Full-Time | Night Shift I Tuesday – Saturday, 4:30 PM – 2:30 AM 🚛 Join Our Team as a Fleet Shop Manager! Transport Refrigeration Services, Inc. is seeking an experienced Shop Manager / Service Manager to lead service associates and oversee daily shop operations on night shift. This role is ideal for a hands-on leader with a strong background in truck or fleet maintenance, safety, and team management. If you’re passionate about reducing downtime, improving shop efficiency, and leading skilled technicians in the diesel truck, trailer, and refrigeration repair industry, this is your opportunity. 🏭 About Transport Refrigeration Services As a leading fleet maintenance and refrigeration solutions provider, we are dedicated to keeping transportation fleets running smoothly and cargo at peak quality. Our expert team ensures that every truck, trailer, and refrigeration unit is serviced with the highest standards of care. With top-tier facilities and a customer-first approach, we’re proud to power the essential movement of goods across the nation. 🤝 Why You’ll Love Working Here Competitive salary PTO starts accruing Day 1 Comprehensive benefits package: Medical, Dental & Vision Insurance (multiple plans) HSA with employer contributions Company-paid Life & Long-Term Disability Insurance 401(k) with company match after 1 year
Requirements
- Prior leadership experience in a shop, service, or fleet environment
- Background as a Truck Technician, Service Manager, or Operations Manager
- Strong sense of urgency and ability to lead in a fast-paced environment
- Excellent communication and team-building skills
- Commitment to safety, quality, and customer service
- High school diploma or equivalent (vocational training preferred)
- Valid, unrestricted driver’s license
- Brake Certification or ASE Brakes (T4)
- EPA 609 Mobile A/C Certification
- Experience with OEM software (Cummins, Detroit Diesel, Freightliner, Navistar)
- Proficiency with Microsoft Word, Excel, and Outlook
- Successfully pass a pre-employment (post offer) background check and drug screen
- Ability to lift up to 15 lbs regularly and 60 lbs occasionally
- Frequent standing, walking, bending, and shop-floor activity
- Ability to work extended hours when business needs require
Responsibilities
- Manage all service associates and shop operations
- Schedule and prioritize shop workflow to meet customer needs
- Monitor technician productivity and standard repair times
- Build strong customer relationships and ensure quality service
- Train, coach, and certify technicians (PMs, DOTs, safety, OEM procedures)
- Lead weekly shop and safety meetings
- Conduct weekly and monthly audits (PMs, DOTs, facility, safety)
- Ensure shop, yard, vehicles, and equipment are clean, safe, and well-maintained
- Oversee associate training, certifications, and performance reviews
- Maintain confidentiality and support cross-functional coverage as needed
- Promote a positive, high-performance team culture
- Additional duties and responsibilities as assigned
Benefits
- Competitive salary
- PTO starts accruing Day 1
- Comprehensive benefits package: Medical, Dental & Vision Insurance (multiple plans)
- HSA with employer contributions
- Company-paid Life & Long-Term Disability Insurance
- 401(k) with company match after 1 year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
