Fleet Service Writer
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About The Position
The purpose of this classification is to facilitate and expedite automotive service for user-departments by performing intake of vehicles, completing an initial assessment of problems, assigning work to technicians, and serving as a liaison to the customers. Performs customer service functions: assigns work orders, provides information and assistance related to department services, activities, procedures, forms, or other issues; responds to questions and complaints; provides information regarding service times and progress; researches problems; and initiates problem resolution. Processes requests for vehicle maintenance and repairs: receives and reviews requests; researches technical services bulletins, warranties, and recalls; determines whether maintenance and repairs are completed in-house or outsourced; schedules appointments; generates and assigns work orders; monitors progress of work; charges parts and labor to work orders; and closes out work orders after completion. Maintains vehicle information, maintenance and repair records in computerized system: logs vehicle make, model and year; assigns department charge code; sets up vehicle information in fuel system; logs mileage and hours of use; maintains documentation regarding warranties and completed maintenance and repairs; and deletes information from system once vehicles are sold or no longer in use. Compiles data and prepares a variety of reports, including department work order reports, fuel usage reports, shop production reports, service repair summaries, and year end and month-end reports. Performs other related duties as assigned.
