Fleet Service Manager

Avi Foodsystems • Niles, OH

291d

About The Position

We are looking for an energetic and detail-oriented leader to fill the role of Service Manager at our Fleet Department in Warren, OH. The Service Manager's responsibilities include providing the highest level of service, developing branch location relationships and managing the service team members. The Service Manager maintains a strong working knowledge of all industry standards and practices as well as the company's vehicles, products and services. To be successful as a Service Manager, you must display a strong service-minded attitude as well as excellent leadership skills and have the ability to develop and maintain strong, positive relationships with management, team members and third-party vendors. This is a Monday through Friday position, primarily working 7:00 AM-5:00 PM. May include night and weekend calls.

Requirements

• Previous service and management experience
• Strong industry knowledge
• Excellent leadership, communication and customer service skills
• Computer literacy and good organizational skills
• Strong creative thinking and problem-solving skills
• The ability to work under pressure and handle stress in an ever changing environment

Responsibilities

• Oversee and delegate service tasks, as well as monitor the progress of all current and pending projects to ensure goals are met in a timely manner
• Handle branch complaints or concerns quickly and professionally to maintain good working relationships
• Review all estimates and invoices for approval
• Resolve service problems and improving methods to increase the productivity
• Monitor departmental issues and branch location complaints to create methods to lessen recurring incidents
• Work closely with Parts Manager to ensure inventory is maintained to provide parts for mechanics to complete their projects
• Build and maintain strong relationships with repair shops, manufacturers and dealers
• Help to train new employees in company procedures
• Maintain a strong working knowledge of industry regulations, restrictions and laws, ensuring the company's adherence to these regulations and remain current on the industry's standards and new innovations, materials, tools and processes.

Benefits

• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidays
• Immense training and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods