Fleet Service Manager onsite with Autonomous Vehicle Partner in Nashville

United Fidelity Bank•Nashville, TN

19h•Onsite

About The Position

The Fleet Service Manager – Autonomous Vehicles is responsible for leading and inspiring a team of 10 to 100 vehicle technicians tasked with maintaining and repairing a growing fleet of autonomous vehicles (“robotaxis”). This role aims to exceed operational objectives, control costs, and develop a high-performing team. Above all, the manager will ensure that repairs are completed according to the client’s service expectations while collaborating with AutoNation teammates in a positive, innovative work environment. AutoNation, a Fortune 150 company and one of the largest automotive retailers in the United States, is undergoing a multi-year digital transformation and is committed to innovation, teamwork, and making a positive impact, including through its DRVPNK mission to support cancer research and treatment.

Requirements

5+ years of experience in vehicle repair at an automotive service center or as a fleet operator.
Experience managing a team of 25 or more vehicle technicians, with varying levels of skill and training.
Strong organizational and planning skills with the ability to manage simultaneous initiatives.
Excellent communication and relationship-building abilities.
Experience working with partners, vendors, or large accounts.
Data-driven mindset with ability to interpret KPIs, identify trends, and drive operational decisions.
Proficiency with scheduling platforms, CRM/operations systems, and standard office software.
Ability to meet physical demands of service center operations and augmenting work schedule as need to support maintenance operations over several shifts covering a 24/7 operation.

Nice To Haves

Bachelor’s degree in Business, Operations Management, or related field.
ASE certifications.
Electric or autonomous vehicle maintenance experience.
Familiarity with Google suite of office products such as Gmail, chat, and video conferencing.
Background in partner programs, insurance networks, or vendor management.
Understanding of logistics, dispatching, or field technician workflows.

Responsibilities

Leading and inspiring a team of 10 to 100 vehicle technicians tasked with maintaining and repairing a growing fleet of autonomous vehicles (“robotaxis”).
Working to exceed operational objectives, control costs, and develop a high-performing team.
Ensuring that repairs are completed according to our client’s service expectations while collaborating with AutoNation teammates in a positive, innovative work environment.
Establishing work priorities and monitoring key performance indicators to measure the success of fleet maintenance operations, while implementing data-driven strategies for continuous improvement.
Collaborating with client leadership to align on operational goals and strategies, and acting as a key liaison between the client and AutoNation.
Providing recommendations for improving the maintenance and administration of their fleet of autonomous vehicles (“Robotaxis”).
Ensuring all work orders are closed accurately and in a timely manner while adhering to SOPs and all AutoNation and client company policies, procedures, and safety standards.
Maintaining reporting systems required by AutoNation and client.
Understanding and complying with federal, state, and local regulations that affect fleet maintenance and repair operations.
Ensuring compliance with all SOPs, safety protocols, and quality standards.
Supporting leadership by identifying operational gaps and implementing corrective actions.
Ensuring operations run consistently over several shifts covering a 24/7 work schedule.
Tracking and analyzing KPIs related to service operations and partner programs, including Service Level Agreements, Technician efficiency, Technician utilization, and Partner-specific performance metrics.
Representing your assigned service center in weekly and monthly performance updates for leadership and partners.
Using data to drive process improvements, reduce friction, and enhance service delivery.
Working closely with HR, Finance, Training, and Field Operations teams.
Partnering with HR and Internal Training Teams, Training vendors to onboard technicians and maintain readiness for future needs.
Reviewing customer and partner feedback to identify trends and opportunities for improvement.
Supporting initiatives that increase partner satisfaction, retention, and program expansion.
Delivering weekly/monthly business reviews displaying operational excellence and transparency for the managed services AutoNation provides.
Evaluating workflows and operational processes to identify bottlenecks and inefficiencies.
Recommending and implementing enhancements to scheduling, communication, routing, and technician management.
Supporting pilot programs, process rollouts, and technology initiatives that improve service performance and quality.
Leading and developing a team of up to 10 direct reports and approximately 150 indirect reports across multiple service functions.
Providing ongoing coaching, mentorship, and performance feedback to direct reports to strengthen leadership capability and drive high performing teams.
Conducting regular performance reviews, setting clear expectations, and creating individualized development plans to support employee growth and organizational goals.
Maintaining a bench of high performers for promotions to ensure business continuity and succession planning.

Benefits

Higher income potential
Full benefits package including Paid Time Off & 401K w/ Company match
Longevity bonuses
Generous employee referral bonus program for Technicians (employees can earn up to $3000 per Tech referral!)
Employee discount on vehicle purchases, parts, & service
Advancement opportunities
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide