Fleet Service Center Manager

City of Austin

15d • Onsite

About The Position

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. At the Austin Fleet Mobility Department, we’re proud to play a vital role in keeping our city moving forward. Managing more than 7,500 vehicles across 25 departments—including Fire, Police, EMS, Austin Energy, and Austin Water—we support the essential services that make Austin thrive, focusing on innovation, sustainability, and efficiency. Purpose: Under general supervision, directs the operation of a service center including, staffing, customer relations, interpretation of policies, managing the operational budget, providing reports on productivity, and other work that contributes to the effective operation of the facility.

Requirements

• Knowledge of the methods, equipment, and materials used in servicing automobiles and other applicable equipment.
• Knowledge of fiscal and budget preparation.
• Knowledge of Federal, State and Local laws.
• Knowledge of city practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Knowledge of supervisory and managerial techniques and principles.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Skill in using computers and related software.
• Ability to read and comprehend technical manuals.
• Ability to establish and maintain good working relationships with other city employees and the public.
• Seven (7) years of experience working in a major automotive or related maintenance and repair facility, with three (3) years in a supervisory capacity.
• Licensed for the operation of commercial vehicles in the state of Texas within 120 days of employment.
• To be considered for employment in this position applicants must comply with Department of Transportation Federal Regulations and the City of Austin Drug Policy.

Nice To Haves

• ASE and /or EVT Certifications (Certifications) or manufacturer equivalent or the ability to obtain within 6 months of employment.
• NAFA -CAFM/CAFS(Certifications), or equivalent, or the ability to obtain within 6 months of employment.
• Proven Leadership Experience: A track record of successfully leading and managing teams, preferably in an automotive or related industry.
• Performance Management: Experience with setting performance expectations, providing feedback, and conducting performance evaluations.
• Budget Management: Experience with managing budgets, controlling costs, and optimizing resource allocation.
• Experience managing the maintenance and repair of a large, diverse fleet
• Experience overseeing the maintenance and repair of light, medium and heavy-duty vehicles and of off-road equipment
• Experience managing a diverse public sector fleet Customer Service: Strong customer service orientation and ability to address customer concerns effectively.

Responsibilities

• Directs personnel in the daily operation of the service center including, scheduling, resolving operational complaints, maintaining effective customer relations, and interpreting and maintaining compliance with City and division policies and procedures.
• Manages federal and state statutory requirements, like permits, for facility usage.
• Establishes staffing plans and processes to ensure effective quality services.
• Develops service center budget and monitors monthly progress and approves expenditures; controls petty cash; and monitors and rectifies employee Labor Reconciliation reports, road call reports, down reports.
• Tracks and maintains preventative maintenance schedules for all sections assigned to each service center, notifying customers of due and missed dates.
• Reviews, authorizes, and tracks parts room invoices, purchases orders, parts orders, fuel orders, overhead, inventory, and negotiates and monitors contracts/agreements and responsible for following prescribed procedures.
• Manages hazardous waste generation, maintains environmental standards, and encourages a safe work environment.
• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Benefits

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed