Fleet Processor

Hertz•West Bay Club, FL

About The Position

The Fleet Processor is responsible for the day-to-day activities to account for and process incoming manufacturer MSOs. This role has an impact on operations, revenue management and customer experience.

Requirements

Highschool Diploma or equivalent required
Must be comfortable standing or sitting for long periods of time.
Detail oriented; must be very accurate and able to pay attention to details.
Must be an independent worker and able to work with minimal supervision.
Ability to communicate professionally and effectively with all levels of company personnel and vendors.
Team player

Responsibilities

Responsible for email box to ensure inquiries are researched and resolved in a timely manner.
Assist registration vendors with any MSO or registration work issues.
Account for incoming MSO from manufacturers
Responsible for working MSO error reports and resolving in a timely manner.
Ensuring MSOs are assigned correctly and mailed to correct registration agent in a timely manner.
Maintain manufacturer requirements for printing of the front of the MSO.
Responsible for storing unprocessed MSOs securely.
Responsible for printing of the manufacturer front of MSO when applicable
Responsible for scanning in and verifying incoming MSOs.
Responsible for the printing the back of the MSO and DMV forms. Ensure the accuracy of the assignment, DMV forms and mailing location.
Responsible for printing vehicle stickers
Resolves issues that occur during receipt of MSOs.
Communicate any issues that cannot be resolved to Manager.
Maintains a ‘Best practice sharing culture’, always striving to find ways to improve service.
Look for and design process improvements continuously.