Fleet Operations Supervisor

Cox Communications • Houston, TX

9h • Hybrid

About The Position

Cox Fleet keeps your fleet moving! Headquartered in Indianapolis , Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering selects services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime. Cox Fleet, the largest independent fleet maintenance company in the country, is currently hiring a Fleet Operations Supervisor . A Fleet Operations Supervisor provides frontline leadership, technical guidance, and operational oversight to technicians and support staff across assigned locations. This role ensures high ‑ quality service delivery, strong client partnerships, and efficient fleet maintenance operations. The supervisor drives team performance, enforces safety and compliance standards, and partners cross ‑ functionally to support operational goals and customer satisfaction.

Requirements

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience.
• Knowledge of motor vehicle engines, parts, and systems, including their designs, uses, repair, and maintenance, to make repairs or perform maintenance services.
• Skilled in estimating, approvals, and parts procurement.
• Excellent communication, organizational, and problem-solving skills.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to determine the type of tools and equipment needed.
• Excellent verbal, written, and presentation communication skills, including experiencing high-level business discussions and low-level technical discussions to drive alignment and bring clarity to the overall vision.
• General understanding of the Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations.
• Strong organizational, time management, and problem-solving skills
• Strong analytical thinker
• Ability to adapt strategy and approach based on changing business needs
• Experience in developing and managing process and performance measurement tools
• Strong interpersonal skills- flexible, collaborative, positive attitude, highly motivated and curious about market evolutions.
• Knowledge of motor vehicle engines, parts, and systems, including their designs, uses, repair, and maintenance, to make repairs or perform maintenance services.
• Understand the implications of new information for both current and future problem-solving and decision-making.
• Ability to communicate information (for example, facts, ideas, or messages) in a succinct and organized
• Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures.
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations.
• Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast-paced, high-energy environment.
• Strong customer service and organization skills are required.
• Works well in a team environment by supporting departmental initiatives and goals.
• Provide excellent communication skills, both written and verbal.
• Must be detail oriented.
• Safe drivers needed; valid driver’s license required.
• Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Responsibilities

• Serve as the primary contact for assigned clients, ensuring satisfaction, timely communication, and identification of opportunities for service and operational improvement.
• Provide leadership, coaching, development, and day‑to-day direction for technicians and business support staff within assigned areas.
• Bridge communication between field technicians and clients, ensuring accurate updates, clear approvals, and high‑quality service delivery.
• Prepare and present estimates, secure client approvals, and maintain accurate documentation.
• Partner with clients to forecast service needs, recommend solutions that increase uptime, improve reliability, and reduce costs.
• Create a collaborative work environment grounded in trust, respect, and alignment to organizational goals.
• Lead end‑to-end operations including staffing, scheduling, workflow planning, quality review, and customer service execution.
• Monitor team performance, enforce safety protocols, and promote a culture of zero injuries.
• Manage vehicle operations including maintenance, compliance, reporting, scheduling, and assignment of fleet assets.
• Troubleshoot technical issues, support complex diagnostics, and provide field guidance to technicians.
• Establish and maintain relationships with local business partners to communicate and enforce corporate fleet policies and standards.
• Develop, track, and communicate key performance indicators to guide operational improvements.
• Ensure accuracy and compliance of invoices, purchase orders, procurement card submissions, maintenance records, and vehicle data.
• Collaborate with the HR Business Partner on workforce needs, employee relations, and issue escalation.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED