FLEET OPERATIONS MANAGER

New York City, NY • Brooklyn, NY

116d

About The Position

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness. With a Fleet of 156 vehicles, Fleet Administration ensures the prompt and safe transport of both Family and Adult Services clientele. They are also equipped to transport disabled clients (wheelchair bound). Fleet is responsible for the delivery of Materials and Logistics throughout the city and (DHS) city owned shelters operated by the Non-Profit which is done by the Motor Vehicle Operators and City Laborers. Fleet works closely with HERO to transfer clients within our shelter system to different units. Fleet works closely with Rehousing to move clients to permanent housing. Fleet operates from 8am to 12:30am every day.

Requirements

• A baccalaureate degree from an accredited college or university and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity.
• A four-year high school diploma or its educational equivalent and eight years of satisfactory, full-time experience as described above, at least two years of which must have been in a broad administrative or policy-making capacity.
• Education and/or experience equivalent to the above.

Nice To Haves

• The ability to work in a fast pace environment.
• Strategic thinker.
• Effective communication.
• Conflict resolution.
• Time management.
• Emotional intelligence.
• The ability to motivate and inspire teams.

Responsibilities

• Directly supervise and provide instruction to Motor Vehicle Supervisors who oversee incoming requests and allocate resources (Motor Vehicle Operators/Laborers) to fulfill the demand of various types of transportation needs.
• Supervise the City Laborer and their daily assignments.
• Collaborate with other City Agencies and programs within DHS.
• Mentor and develop the MVS' and other staff members.
• Enhance the unit's overall communication and promote teamwork through scheduled unit meetings.
• Foster compliance to ensure staff adherence to City and Agency policy and procedure, including Fleet mandates, absence control, EEOC, tasks and standards and performance ratings, etc.
• Ensure services are rendered timely and professionally.
• Serve as a super-user to inform and/or train others; authorize and schedule training for new users, liaison to IT to report and resolve system issues encountered.
• Compile reports on outcomes and disseminates to Programs, other relevant parties.
• Serve as the point of contact for related inquiries and prepare responses as directed.
• Participate in related special projects and initiatives, including but not limited to, reducing the number of incomplete outcomes and/or minimizing the rate of particular outcome classifications.

Benefits

• Public Service Loan Forgiveness eligibility.
• New York City residency requirement.

What This Job Offers

• Job Type: Full-time
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees