Fleet Operations Consultant

The Friedkin Group•Houston, TX

31d•Onsite

About The Position

The Fleet Operations Consultant, under the leadership of the Distribution Operations Manager, will support multiple disciplines with a strong focus on customer service while managing a diverse range of decision making. The Consultant will 1) Ensure proper compilation and timely execution of fleet operations reporting, fleet ordering / matching and data management requirements; 2) Provide Best in Class service levels to GST Fleet customers at all times; 3) Manage process for handling damaged units; 4) Manage fleet accounting functions including vehicle repurchases and payment of invoices: 5) Manage the Toyota Certified Used Vehicle (TCUV) process; 6) Provide logistic updates to fleet customers; 7) Support Rent a Toyota (RT) Allocation and Assignment process; 8) Support Upfit process by adding upfit LIO options, manage supplemental invoicing, provide logistic updates to customers and; 9) Manage and Maintain relationship with TMNA TCUV Analysts and Compliance. As a Fleet Ops Consultant you will: Reliable, consistent, on-site attendance is a requirement. This position requires you to be punctual and dependable in order to meet the needs of the business; including attending and participating in local and remote meetings and presentations, as required. Process and distribute reports and information for Fleet/Rent a Toyota. Manage and maintain information & communication on the Fleet/Rent a Toyota dealer daily pages. Update and maintain all Fleet/Rent a Toyota data bases and information systems accurately and timely. Prepare and disseminate required dealer communications related to Fleet/Rent a Toyota activities. Perform required distribution functions resulting from Fleet/Rent a Toyota sales from inventory status. Facilitate and respond to all customer/dealer inquires in a timely and thorough manner. Process and manage Fleet/Rent a Toyota dealer participation agreements to ensure timely completion and execution. Manage Fleet Operations vendor relationships with clear communications and direction. Process and manage Fleet/Rent a Toyota customer set ups in accordance with established procedures. Process all Fleet/Rent a Toyota orders as directed. Develop and manage any Ad Hoc reporting and special project management as needed. Provide excellent customer service to our Dealer, Customer, Vendor network and Field Team Associates. Manage accounting inquiries and reporting for fleet customers and internal inquiries. Process duplicate MSO requests. Provide Distribution support as needed. Actively participate in and maintain work instructions. Manage the Fleet/Rent a Toyota damage vehicle process and repurchases. Manage the Fleet/Rent a Toyota matching and ordering process. Manage Toyota Certified Used Vehicle (TCUV) process including dealer support, certification process, problem resolution and training. Provide Logistic updates to Fleet customers as needed Support Rent a Toyota (RT) allocation and assignment process Support upfit project; by adding upfit LIO options, manage supplemental invoicing, provide logistic updates to Fleet Customer, order parts for application to vehicles, coordinate transportation if out of GST region. Manage and Maintain relationship with TMNA TCUV Analysts and Compliance

Requirements

Bachelor's Degree Pref and
1-3 years Work experience or equivalent combination of education and work experience
Ability to participate and add value in a process driven environment.
Possess exceptional verbal and written communication skills and exhibit effective interpersonal skills.
Knowledge of Microsoft Word/Excel/Outlook and Power Point.
Possess strong organizational, time management and follow-up skills with the ability to manage several simultaneous projects.
Ability to participate and add value in a process driven environment.
Possess exceptional verbal and written communication skills and exhibit effective interpersonal skills.
Knowledge of Microsoft Word/Excel/Outlook and Power Point.
Analytical and quantitative skills.
Knowledge of agile software development.
Ability to effectively convey information to others
Ability to establish goals and objectives.
Strong time-management and organizational skills
Ability to prioritize and handle multiple tasks.
Strong research and strategic analysis skills.

Responsibilities

Process and distribute reports and information for Fleet/Rent a Toyota.
Manage and maintain information & communication on the Fleet/Rent a Toyota dealer daily pages.
Update and maintain all Fleet/Rent a Toyota data bases and information systems accurately and timely.
Prepare and disseminate required dealer communications related to Fleet/Rent a Toyota activities.
Perform required distribution functions resulting from Fleet/Rent a Toyota sales from inventory status.
Facilitate and respond to all customer/dealer inquires in a timely and thorough manner.
Process and manage Fleet/Rent a Toyota dealer participation agreements to ensure timely completion and execution.
Manage Fleet Operations vendor relationships with clear communications and direction.
Process and manage Fleet/Rent a Toyota customer set ups in accordance with established procedures.
Process all Fleet/Rent a Toyota orders as directed.
Develop and manage any Ad Hoc reporting and special project management as needed.
Provide excellent customer service to our Dealer, Customer, Vendor network and Field Team Associates.
Manage accounting inquiries and reporting for fleet customers and internal inquiries.
Process duplicate MSO requests.
Provide Distribution support as needed.
Actively participate in and maintain work instructions.
Manage the Fleet/Rent a Toyota damage vehicle process and repurchases.
Manage the Fleet/Rent a Toyota matching and ordering process.
Manage Toyota Certified Used Vehicle (TCUV) process including dealer support, certification process, problem resolution and training.
Provide Logistic updates to Fleet customers as needed
Support Rent a Toyota (RT) allocation and assignment process
Support upfit project; by adding upfit LIO options, manage supplemental invoicing, provide logistic updates to Fleet Customer, order parts for application to vehicles, coordinate transportation if out of GST region.
Manage and Maintain relationship with TMNA TCUV Analysts and Compliance