FLEET MAINTENANCE SUPPORT TECH

Transco Lines Inc•Chattanooga, TN

1d•Onsite

About The Position

The Fleet Maintenance Support Technician is responsible for assisting drivers with service and repairs that are required over the road with outside vendors

Requirements

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; puts success of team above own interests; supports everyone's efforts to succeed.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
High School Diploma or GED, or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Responsibilities

Handle breakdown calls
Monitor breakdown emails
Maintain the breakdown database
Get daily updates on equipment down
Utilize database to review repair history or current maintenance needs of equipment
Providing solutions between vendors, internal Operations team or drivers
Interacts with various departments to coordinate the maintenance resources needed to match daily demands
Focus is on the day-to-day functional activity of the team including incident response and resolution
Lead and mentor less experienced team members
Understanding of OEM Warranty
Diesel mechanical troubleshooting knowledge
Understanding of Standard Repair Times
Ability to negotiate with dealers and vendors on service and pricing
Knowledge of Microsoft Office and the ability to learn and operate other computer programs is required
Past experience in transportation/trucking is required