Fleet Legal Administrator - TVC Pro Driver

Love's Travel Stops & Country Stores•Oklahoma City, OK

30d•Remote

About The Position

TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores. Welcome to Love's/TVC Pro-Driver: The Fleet Specialty Admin is responsible for opening legal and CSA cases and indexing documents as well as answering phone calls for Fleet members. Admin may also be assigned other duties as assigned by Supervisor.

Requirements

High school diploma or GED
To have worked in a call center setting for at least 2 years
Verbally communicate with a customer and provider via telephone
Type at least 35 word per minute
Operate a computer and use the internet
Familiar with 10-key
Familiar with Legal terminology
Answer incoming phone calls
Legibly complete required paperwork
Think independently and problem solve
Hear/Speak with a customer and associate via telephone
The employee may occasionally be required to lift and/or move objects up to 25 pounds
Ability to see computer screen. Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus

Responsibilities

To provide the best possible customer service for associates and members through inbound and outbound phone calls
Obtain specific information from a court or attorney regarding traffic citation and input that information into the computer system
To recognize any case that may need specific actions to be taken and use critical thinking to determine the best steps for case and if unable, properly notify supervisor
Input any information provided by attorneys or courts in the system
Complete various forms of paperwork needed to handle the case in the best possible manner
Work the Fleet call docket
Open tickets for fleet memberships in a timely manner
Open CSA cases for Fleet memberships in a timely manner
Arrive on shift and stay for duration of scheduled shift
Maintain proper records of attendance by correctly using Paycom Self Service
Report discrepancies to your Supervisor
Perform other duties as assigned by Supervisor/Manager