Fleet Damage and Claims Adjuster

Merchants Fleet•Hooksett, NH

8d•Onsite

About The Position

Merchants Fleet is seeking a detail-driven Damage Specialist, Mobility Maintenance to manage the availability and readiness of our offsite fleet pool. This role oversees the full vehicle get-ready process—including preventative maintenance, mechanical repairs, reconditioning, body work authorization, and compliance—to ensure safe, high-quality vehicles are delivered to our clients on time. Collision estimating experience is required. Location: Merchants Fleet Headquarters – Hooksett, NH What You’ll Do Build and maintain a strong vendor network for maintenance, body work, reconditioning, and transportation services Plan, forecast, and schedule repair work to optimize supply chain performance Track vehicle logistics requests from start to finish, resolving issues and providing regular updates to stakeholders Communicate professionally with internal teams and external clients regarding vehicle delivery and pickup Make timely decisions—sometimes outside standard process—to meet client commitments Balance vehicle quality, safety, and cost management when approving repairs Drive fleet utilization by reducing repair cycle time and monitoring aged inventory to meet KPIs Educate team members on maintenance best practices and help refine internal processes Coordinate vehicle compliance, including registrations and inspections Document and manage vehicle orders and disposal actions using Salesforce CRM and TSD software What We’re Looking For: Skills & Abilities Exceptional organization and attention to detail with a focus on accuracy Strong client-service mindset and professional communication style Ability to prioritize, multitask, and thrive in a fast-paced environment Excellent written and verbal communication skills Solid problem-solving and decision-making abilities Team player who can also work independently Proficiency with Microsoft Office (Word, Excel, Outlook) and web-based tools High energy with a proactive, solutions-oriented approach Experience Background managing automotive maintenance and repairs on passenger vehicles and trucks Experience working with dealership service departments and repair facilities Collision estimating experience required Experience with Class 5–8 medium/heavy duty trucks preferred Resourceful mindset with strong intellectual curiosity and desire to learn Education Degree in Business or equivalent professional experience The Company You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told "no" when you think of ways to improve, innovate, and do things better. There’s a place for people like you. Welcome to Merchants Fleet. We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best. Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including: Leadership who truly lead and engage with employees Real career paths and the tools you need to grow and develop A work environment that’s encouraging and collaborative We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we’ve just made the "Great Companies to Work For in NH" list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%). So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.

Requirements

Exceptional organization and attention to detail with a focus on accuracy
Strong client-service mindset and professional communication style
Ability to prioritize, multitask, and thrive in a fast-paced environment
Excellent written and verbal communication skills
Solid problem-solving and decision-making abilities
Team player who can also work independently
Proficiency with Microsoft Office (Word, Excel, Outlook) and web-based tools
High energy with a proactive, solutions-oriented approach
Background managing automotive maintenance and repairs on passenger vehicles and trucks
Experience working with dealership service departments and repair facilities
Collision estimating experience required
Degree in Business or equivalent professional experience

Nice To Haves

Experience with Class 5–8 medium/heavy duty trucks preferred
Resourceful mindset with strong intellectual curiosity and desire to learn

Responsibilities

Build and maintain a strong vendor network for maintenance, body work, reconditioning, and transportation services
Plan, forecast, and schedule repair work to optimize supply chain performance
Track vehicle logistics requests from start to finish, resolving issues and providing regular updates to stakeholders
Communicate professionally with internal teams and external clients regarding vehicle delivery and pickup
Make timely decisions—sometimes outside standard process—to meet client commitments
Balance vehicle quality, safety, and cost management when approving repairs
Drive fleet utilization by reducing repair cycle time and monitoring aged inventory to meet KPIs
Educate team members on maintenance best practices and help refine internal processes
Coordinate vehicle compliance, including registrations and inspections
Document and manage vehicle orders and disposal actions using Salesforce CRM and TSD software