FLEET CUSTOMER SERVICE REP - Longview

Dollar General • Longview, TX

263d

About The Position

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. The Customer Service Representative is responsible for the private fleet administrative functions, including planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. This role works with the private fleet on-site team to ensure on-time store deliveries, tractor utilization, inbound reverse logistics on-time pick up, and driver safety and legal compliance operations.

Requirements

• Proficient communication (written and verbal), listening, and interpersonal problem solving skills
• Knowledge of dedicated transportation operations
• High attention to detail, strong planning, and organization skills
• Understands driver logs and hours of service
• Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking
• Ability to function in a high-stress environment
• Must know MS Office software
• Bachelor's degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required
• One to two years customer service experience preferred
• One to two years onsite driver dispatch experience preferred
• One year Driver Dispatch Management System (satellite dispatch systems) experience (McLeod, TMW, Telogis, Dispatch Tracks, AS400)

Nice To Haves

• Distribution experience preferred
• Quality check or audit experience preferred
• Warehouse management system applications experience preferred

Responsibilities

• Plan and assign outbound, vendor backhaul, and OVD loads
• Plan and assign rolltainer sweeps and dunnage consolidations
• Report on time load pick up
• Report on time store delivery
• Report BOL pick up
• Report on tractor utilization
• Report on vendor backhaul pickup and delivery
• Answer and process driver load messages through satellite communications and plan swaps
• Resolve load issues involving bust outs, over weights, and/or paperwork issues
• Answer telephone calls from drivers, vendors, DCs, SSC and other external sources
• Work with drivers to ensure they understand the delivery documentation, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree