Fleet Coordinator

ContainerPort Group•La Porte, TX

About The Position

ContainerPort Group (CPG®), a World Group company, is currently looking for an energetic and self-motivated team player to join our family as a Fleet Coordinator for our growing terminal in Houston! The Fleet Coordinator will be responsible for the local customer experience at our trucking terminals. This is achieved by building and nurturing local relationships at the warehouses/vendors we serve and support. You will act as the liaison linking our terminal operations team to our customer facing team. This is a hands-on, high-execution role that is critical in positioning our fleet and overall terminal operation for success.

Requirements

High School Diploma or GED required
1+ year trucking industry experience preferred
Highly organized individual with great communication skills
Ability to thrive in a fast-paced environment with heavy email/phone/messaging volume
Computer skills required: Microsoft Office Suite, familiarity with Transportation Management Systems

Nice To Haves

College Degree preferred

Responsibilities

Communicating quote rates and service capabilities
Processing orders as they arrive
Providing information on shipment status, anticipated service failures, new pick-up and delivery times, and alternative solutions if applicable
Gathering feedback, identify trends, and bringing new ideas to improve the customer experience
Entering time-sensitive order information accurately into computer systems
Responding to questions and requests as quickly as possible, making every effort to exceed customer expectations
Ensuring customer location and contact information is up to date and accurate in computer systems
Performing other duties as requested