Fleet Coordinator

Whip, Inc. • Boston, MA

6h • $18 - $28

About The Position

DriveWhip is a mobility provider in the DC area, with offices in multiple cities, including Boston; we lease/rent vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience.
Position Summary: Do you thrive on independence and enjoy managing the details that keep a fleet moving? Whip is seeking a Fleet Coordinator to manage the day to day operations of our carshare vehicle fleet in this market.
In this role, you will act as the primary operational lead for your location, working independently while partnering closely with central leadership and teams in other offices across the country. You will bridge the gap between our local customers, vendors and our headquarters, ensuring that our fleet logistics, compliance, and vehicle readiness standards are consistently met.

Requirements

• Experience working in a remote or satellite office environment where you were responsible for managing your own schedule and priorities.
• Proven background in fleet management, logistics, or operations coordination.
• Excellent written and verbal communication– as you will be collaborating primarily with remote teams. Comfortable using tools like Slack and Google Workspace.
• Ability to manage complex schedules, vendors, and processes with minimal supervision.
• You can proactively identify local operational risks and solve them before they escalate to HQ.
• Valid Driver’s License.

Responsibilities

• Ensure all workflows regarding vehicle check-ins and check-outs are executed flawlessly.
• Conduct routine vehicle checks, clean interiors, and ensure all cars are road-ready.
• Serve as an escalation point for complex vehicle issues reported by drivers, ensuring quick resolution to keep them on the road.
• Maintain 100% accuracy of vehicle status in our fleet software. You will be responsible for verifying physical inventory and coordinating vehicle movement without onsite oversight.
• Maintain constant communication with central operations and support teams via digital channels (slack, email, etc.).
• Act as the local decision-maker for third-party relationships, ensuring local mechanics, body shops, and parking vendors adhere to our SLAs and quality standards.
• Adapt standard operating procedures (SOPs) to fit the specific needs of your local market while maintaining company-wide consistency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed