Fleet Client Services Specialist II

Cox Enterprises • Baltimore, MD

21h • Remote

About The Position

Cox Fleet, headquartered in Indianapolis, is one of the largest fleet maintenance companies in the country. They are a leading provider of on-site mobile maintenance and repair services nationwide for light, medium, and heavy-duty trucks and trailers. Cox Fleet also operates over 20 nationwide service centers offering specialized services like accident repair, paint, refurbishment, and heavy mechanical repair. The company is supported by a 24/7 in-house call center, providing scheduled and unscheduled maintenance services to fleets anytime, anywhere. Cox Fleet is currently hiring a Fleet Services Coordinator II to support the company's growth.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field, OR any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience, OR 5 years’ experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners
• Excellent organizational skills and the ability to balance a variety of tasks
• Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Ability to work independently and collaboratively within a team environment
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities
• Clear a pre-employment drug test (marijuana not tested for this position, but a drug-free workplace policy applies)

Nice To Haves

• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking

Responsibilities

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Benefits

• Minimum of 6.67 hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED