Fleet Advisor - Oil & Gas

Caterpillar Inc.•Fort Worth, TX

4d•$97,530 - $146,290•Onsite

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Caterpillar Oil & Gas Division Caterpillar’s Oil and Gas Division (COGMD) provides superior products and service solutions to make our customers more efficient and lower the total cost of ownership. Globally, we deliver engineered oilfield products, equipment repair and field engineering services & solutions. About the Role: A Fleet Advisor (FA) leverages technology application knowledge to improve job site operations, processes, and change management, increase customer loyalty, and improve sales force effectiveness. In addition, the Fleet Advisor (FA) acts as the primary focal point of contact for COGS customers; working alongside the commercial account management team. The FA will be responsible for implementing a preventative maintenance strategy, monitoring equipment health and communication of realized value to the customer. The expected outcome is greatly enhanced equipment reliability and availability combined with optimized maintenance and technical support that results in the lower cost of ownership for the customer. Additional Information: This position sits out of the following locations: Houston, TX (preferred), Midland, TX and/or Fort Worth, TX Relocation is not available for this position Sponsorship is not available for this position This position requires up to 10-15% travel This position requires working onsite five days a week

Requirements

Possess a bachelor’s degree in Engineering, Business or equivalent in a technical discipline
Minimum of 1 to 2 years’ experience in heavy industries such as Marine, Power Generation, Transportation or Oil & Gas industries
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

Nice To Haves

Experience in enterprise scaled solutions that deliver real time and historic data efficiently
3+ years of Industrial Analytics experience across multiple industries
Experience in managing business change, project management methods and tools
Experience with FIIX or other CMMS systems

Responsibilities

Drive customer recognition of the value of product feature design, improved processes, and change management.
Increasing product-positioning knowledge for Caterpillar and providing feedback on product features/benefits.
Identifying and documenting job/application profiles based on field observation while working with customers.
Improving the industry’s perception of Caterpillar and participating in related oil and gas associations