Flat Rate Technician

Penske Automotive Group • Clovis, CA

2d • Onsite

About The Position

Honda North, a Penske Automotive Group dealership, is seeking an experienced Flat Rate Technician to join their team. The role involves performing repairs and maintenance work on vehicles in accordance with factory and dealership specifications and time standards, aiming to deliver an excellent customer experience. Penske Automotive Group emphasizes a positive and challenging workplace that promotes excellence and achievement, and they are looking for dedicated and motivated professionals who share their passion for delivering the best customer experience. The position offers a professionally and financially satisfying job with opportunities to make a positive impact.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Safe working knowledge of shop tools and equipment.
• 3+ years of dealership experience.
• Exceptional customer service skills.
• Excellent communication skills including the ability to listen to customers and determine how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Outstanding attention to detail with a commitment to quality.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to communicate technical terms to non-technical audience.
• Ability to follow processes to ensure quality and safety.
• Effective time management skills and ability to prioritize.
• High school diploma or the equivalent and two-year related experience or equivalent combination of education and experience.
• Possess a valid driver's license and have a good driving record (may be required for some positions).

Nice To Haves

• Brand knowledge is preferred, but not required.
• Associate's degree (A. A.) or equivalent from two-year College or technical school; and two-year related experience and/or training; or equivalent combination of education and experience.
• ASE Certification is preferred.

Responsibilities

• Perform repairs and maintenance work in accordance with factory and dealership specifications and time standards for an excellent customer experience.
• Ensure customers have a world-class service experience at every step along their ownership journey, especially in vehicle repairs.
• Provide an unparalleled level of technical knowledge and expertise to help repair and maintain vehicles to the highest factory and dealership standards.
• Clearly and effectively communicate technical information regarding customer vehicles to Service Advisors.
• Comply with all manufacturer standards of quality and timeliness for repairs and maintenance work, and ensure that all estimates and work orders are accurate.
• Understand and comply with all federal, state, and local regulations that affect shop operations, such as handling and disposal of hazardous waste, OSHA, and use of safety and health personal protective equipment.

Benefits

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.
• State-of-the-art facilities and excellent working conditions.
• Rewarding career with competitive compensation and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees