Flat Rate Technician - Belfast ME

Vip Tires & Service • Belfast, ME

280d

About The Position

The Flat Rate Technician (Tech) lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

Requirements

• Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations.
• Effectively explain vehicle information to customers.
• Diagnose and recommend solutions to basic automotive problems.
• One year of related experience in automotive service field.
• Completion of two-year college or technical school program recommended.
• Current, valid driver's license issued in state of residence.
• Equipment Safety Certification.
• ASE Certification G1 - Maintenance and light repair recommended.
• ASE Certification A4 - Suspension & Steering.
• ASE Certification A5 - Brakes.
• State Inspection License.

Responsibilities

• Makes sure that workplace safety is Priority #1.
• Provides automotive systems diagnosis, repair, and maintenance services for customers.
• Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle.
• Ensures an MPI is completed prior to initiating service on every vehicle.
• Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk.
• Obtains needed parts only from a member of the Desk Team.
• Returns cores, batteries and used tires to designated security areas for appropriate handling.
• Maintains a minimum 16-week average productivity based on position.
• Follows VIP's quality service policies to ensure work is performed in accordance with VIP quality standards.
• Completes all required training and certification for the position.
• Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions.
• Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service.
• Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment.
• Participates in daily and weekly shop maintenance programs as designated by Service Management.
• Complies with established safety and loss prevention programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed