Ben & Jerry's Flagship Scoop Shop Assistant Manager

The Magnum Ice Cream Company•Burlington, VT

9d•$44,000 - $66,000•Onsite

About The Position

The role of the Flagship Scoop Shop Assistant Manager is to assist in managing efficient scoop shop operations at the Burlington Scoop Shop while showcasing excellent customer service and living the Ben & Jerry’s 3-part mission daily. Their goal is to drive consumer loyalty and staff satisfaction by managing a fun, safe, clean, and high energy environment. The Flagship Scoop Shop Assistant Manager will report to the Flagship Experience Scoop Shop Manager.

Requirements

3+ years’ experience in hospitality industry or customer service, with additional experience supervising staff in a retail or food service environment
Flexible work hours including nights, weekends, and holidays
Experience in high volume, fast paced retail environment
Proven ability to lead people through motivation, development, and inspiration
Strong accounting/finance experience and understanding
Excellent communication, interpersonal and decision-making skills
Experience in handling customer complaints and providing effective guest service recovery
Strong follow-through, organization, and time management skills
Strong project management skills and problem-solving ability
Efficient initiative and a detailed focus on the “big picture”
Ability to handle stressful situations calmly and react in emergency situations
Highly professional, patient, energetic, team-oriented individual with a positive “can –do” attitude and a strong commitment to outstanding customer service
Self-motivated, autonomous, proactive, and responsive disposition to anticipate and fulfill customer and staff needs
Computer proficiency, esp. Excel, Word, Outlook
Valid driver’s license
Physical aspects of the job include oversize merchandise handling, bulk containers of ice cream, supply orders, general cleaning and maintenance and standing for long periods of time

Responsibilities

Assist in supervising shop staff, ranging from 20 to 50 employees, including daily operations, communications and staffing.
Assist the Manager in the hiring, training and orientation of staff.
Provide support in preparation for weekly payroll.
Conduct in-store training and, with an added emphasis on ergonomics and safety for all work functions.
Maintain effective operations and communications for the department, including store & staff appearance, proper cash handling procedures, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production of waffle cones, novelties, and baked goods.
Ensure that all opening and closing procedures are followed and executed.
Assist with administering the Collective Bargaining Agreement between Ben & Jerry’s and Scoopers United, the union representing the shop staff including frequent communications, monthly meetings and negotiations.
Support daily and weekly financial reporting requirements establish by the Shop Manager, to include daily sales and deposit reports, daily inventory logs, purchasing, paid out, vault balance, and monthly transfer logs as well as end of month inventory count and financial month closing process.
Provide effective and ongoing coaching and feedback to all working hourly staff.
Assist the Shop Manager with overseeing shop inventory, store sales and inventory levels to ensure proper stock levels.
Report financial progress of the daily operations.
Assist and support with catering operations and events, during peak seasons.
Accountable for maintaining the accuracy of daily cashing in and out of all registers and cashiers, sales to cash reconciliation, and daily sales summary reports for their shift.
Collaborate with the Shop Manager in the implementation of the store -marketing plan with an emphasis on marketing the store in the local community through innovative donations, catering, off premise opportunities, and special event programs.
Manage the inventory ordering process which includes ordering, receiving, storage, and logging of all inventory items.
Ensure all invoices are checked and discrepancies brought to the Shop Manager’s attention.
Assist in the coordination and staffing of special events.
Participate in store planning and development meetings with the General Manager, Store Managers, and attending other company meetings and activities to keep informed about the objectives of the Brand.
Potential opportunities to work on special projects as assigned by the Retail Operations and Brand Experience teams.
Participate in first aid and emergency response for flagship operations, with the ability to serve as the onsite manager for all emergency situations.
Actively support company safety goals by ensuring consistent safe work behaviors.