Flagship Operations Director

Museum of Ice Cream•Las Vegas, NV

10h•$160,000 - $175,000

About The Position

We’re hiring a senior leader to launch and lead our Las Vegas Flagship in 2026, a high-volume, multi-channel flagship experience expected to welcome over half a million guests per year. This is a unique opportunity to lead an eight figure revenue venue with oversight across operations, sales, marketing execution, F&B, retail, and events. You’ll build and manage a team of 150+ with an emphasis on radical hospitality, performance, and best in class hospitality. You oversee the end-to-end P&L, including local community, city relations and a significant on the ground marketing and field team. You also serve as the connective tissue between HQ functions and on-the-ground execution. You’ll be accountable for delivering best-in-class guest experiences, operational precision, revenue growth, and cultural integrity, all within one of the most high-profile hospitality markets in the country. This is a rare role that blends strategic leadership with real-time ownership of people, systems, and performance. You’ll begin with immersive training at our flagship New York City location, gaining hands-on experience with our people, systems, and brand before stepping into full leadership at your home market.

Requirements

8+ years of senior leadership in high-volume operations (hospitality, retail, attractions, experiential, or entertainment)
Proven P&L ownership in a business unit with $15M+ revenue and 150+ staff
Experience leading cross-functional teams (e.g., ops, marketing, F&B, retail, events) under one roof
Hospitality hours: Available weekdays and weekends, with the majority of presence on weekends
Confident operator with strong business acumen, analytical skills, and comfort navigating ambiguity
Deep commitment to guest experience, team culture, and operational excellence
Highly collaborative and communicative — builds strong partnerships up, down, and across
Tech-savvy and open to tools (including AI) that drive smarter, faster execution

Responsibilities

Own and operate MOIC’s largest, most complex, largest F&B offering and theatrical venue end-to-end
Build all site-level departments, with direct hiring oversight for GMs, Managers, and key department leads
Ensure seamless, high-volume execution across daily operations, programming, events, and seasonal activations
Implement systems, SOPs, and operational infrastructure that scale guest experience and team performance
Manage labor models, scheduling, and staffing strategy to meet both guest and business needs
Full P&L ownership, including revenue, labor, COGS, and expense management
Partner with HQ Operations & Finance to drive margin discipline and cost optimization
Monitor and report on KPIs, identify trends, and proactively adjust strategy to improve performance
Collaborate with Sales and Events teams to maximize group bookings and private events
Lead local execution of national marketing campaigns and site-specific initiatives
Manage $3M+ in marketing and programming budgets to drive guest volume and brand visibility
Partner with HQ Marketing, Brand, and Creative teams to localize storytelling and bring the MOIC world to life
Drive on-site spend through upselling, F&B, retail, and add-on programming
Recruit, coach, and lead a diverse team of 200+, including department heads across Ops, Events, F&B, and Sales
Champion MOIC’s values and foster a culture of creativity, hospitality, feedback, and accountability
Build a leadership pipeline by developing future GMs and senior managers
Partner with the People Team to ensure consistent training, onboarding, and performance standards
Serve as the primary liaison between the Flagship and MOIC HQ — bridging vision and execution
Contribute to company-wide planning and pilots, using the Flagship as a testbed for new concepts and systems
Share learnings with other units to codify “flagship playbooks” for future openings
Represent MOIC in the Las Vegas market as a leader and ambassador of the brand