Flagship General Manager

REI (Recreational Equipment Inc.)•Seattle, WA

11d

About The Position

Our team seeks a Flagship General Manager who will drive daily operations of the store. You will manage a retail profit center of $5-$30 million in sales volume! You'll create and reinforce sales culture within the store. You ensure that service is prompt and customer expectations are met. You’ll boldly guide teams through change. With your help, Sales Managers and Shop Service Managers develop staff to reach sales and service goals, fulfill REI’s vision of educating, inspiring and outfitting our customers for a lifetime of outdoor experiences and stewardship. Ready to discover better with us? We lead with our values, and we are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day, so that we can achieve more outside together. Join us in seeking, creating, and building new ways to work. At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Requirements

3-5 years of successful retail management experience (preferred)
Enjoys communicating and building relationships, both inside and outside the organization.
Open to feedback and other viewpoints in the spirit of supporting the business.
Uses business understanding, innovative thinking, and sound judgment to solve problems.
Makes solid recommendations by combining information from various sources.
Produces quality work by setting effective goals and establishing priorities.
Organizes and uses resources to meet deadlines, keeps others in the loop about plans and progress.
Engages and influences others to accomplish worthwhile organizational goals.

Responsibilities

Develop and achieve short and long-term retail plans.
Manage and delegate planned priorities to Senior Sales Managers.
Create a positive employee experience focused on engagement and retention.
Use store reports to identify strategies for improving metrics.
Oversee store's profitability and financial budgeting.
Monitor inventory levels, facilities, and other assets.
Engage in local organizations and community events.
Inspire a customer-centric culture by recognizing and rewarding team.
Develop top performers and evaluate performance.
Builds teams through effective employee development, involvement, and communication.